Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as police departments, fire departments, other EMS agencies, civilians, case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies. Processes 9-1-1 requests for service, including providing emergency medical call screening and pre-arrival instructions as indicated. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.

Responsibilities

A day in the life of a EMS Dispatcher III at Hackensack Meridian Health includes:

• Receives and processes incoming and outgoing telephone and radio communication.

• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.

• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.

• Complies with all local, state, and federal laws, regulations, and guidelines

• Records all requests for service through handwritten and computer entries.\

• Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.

• Dispatches units employing radio, telephone, or other equipment provided, following established protocols.

• Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.

• Maintains the status and location of all units and personnel at all times.

• Manages resource requests for large-scale incidents when requested.

• Works with county Office of Emergency Management and NJ EMS Task Force representatives.

• Communicate with and respond to requests from other dispatch centers.

• Communicate and document all relevant information between the prehospital providers and receiving facilities.

• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.

• Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.

• Submits event reports as needed.

• Validate documentation (e.g., PCS forms) by established protocols.

• Other duties and/or projects as assigned.

• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent program.

• Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.

• Working knowledge of the radio system and its components.

• Working understanding of radio broadcast procedures.

• Familiarity with FCC Rules and Regulations.

• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

• Excellent written and verbal communication skills.

• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Experience working with case managers and insurance providers.

• Knowledge of county geo-political boundaries, major highways, and landmarks.

• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

Licenses and Certifications Required:

• Emergency Medical Technician or Paramedic Certification New Jersey.

• AHA Basic Health Care Life Support HCP Certification - BLS.

• ICS 100, ICS 200, Hazardous Materials Awareness.

• Basic Telecommunicator within 3 months of hire.

• Advanced Emergency Medical Dispatch within 3 months of hire.

Contacts:

• Regular contact with medical personnel and its visitors.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Job ID 2024-158549

Department Dispatch Center

Site Hackensack University Med Cntr

Job Location US-NJ-Hackensack

Position Type Full Time with Benefits

Standard Hours Per Week 40

Shift Day

Shift Hours Day

Weekend Work Every Other Weekend

On Call Work No On-Call Required

Holiday Work Three of 6