[Building a Stronger Montana] Note: Employees for the State of Montana must reside within Montana. MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: * Responsiveness * Respect * Integrity * Excellence<> * Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Watch this short video to see why people love working for DLI:DLI Employee Testimonials BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: * Work/life balance with hybrid schedules or partial telework maybe available within the state of Montana. * 38 paid days off a year including vacation, sick leave and holidays. * Military leave: You’ll get up to 15 days of military leave with full pay. * Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. * Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. * Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. * Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Clickhereto learn more. * Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! * Career progression, training opportunities and room for professional growth. * State employee discounts at various businesses across the state. This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) *JOB DUTIES: As a Business Analyst/Workforce Programs Support, you will: * Act as the TNT Team’s primary liaison with other Division staff regarding fixes, changes, and improvements to the Division’s CRM system and associated business workflows. * Coordinate with the Department’s IT staff to assemble QA, User Acceptance, and regression testing teams, making sure that appropriate stakeholders are included. * Working in coordination with IT staff, develop and implement an automated testing protocol utilizing SmartBear. * Improve and increase relationships with technical staff both within the Department and with State IT. * Assist the TNT Team’s Training Coordinator with training concepts and communications. * Work cooperatively with program subject matter experts and workforce providers to ensure correct and timely input into the Department’s case management system- EmployMT. * Work with IT staff to ensure that the case management system and integrated department data systems are supporting the Division’s business requirements. * In partnership with the Training Coordinator, coordinate with Job Service leadership, the Workforce Programs Team, Monitoring Team and Performance Manager to train and support WSD staff and contract providers appropriate and effective use of the Division’s case management system so that workforce programs data is accurately reported, and Division customers are effectively served. * Ensure daily production support tasks are monitored and issues addressed in a timely manner. * Assist TNT Supervisor identify bottlenecks in internal team processes/communications and helping to develop and implement solutions * Serve as primary contact for intermittent special projects involving State IT and WSD work units. * Perform additional duties as required. KNOWLEDGE, SKILLS AND ABILITES: If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: Knowledge of (or ability to learn in a reasonable amount of time): * The Workforce Innovation Opportunity Act (WIOA) and workforce programs and services. * The workflows of CRM systems – preferable if you have practical knowledge of MWorks and EmployMT. * Workflow documentation and process mapping utilizing tools such as Visio. * QA and User Acceptance testing techniques including use of automated testing tools such as SmartBear and other test management tools. * Jira - Agile project management tool * ServiceNow or other cloud-based enterprise workflow automation platform. Ability to: * Demonstrate curiosity in exploring new approaches to your role, conducting research, and effectively sharing findings with the team. * Build and lead cross-functional teams to ensure all key stakeholders are involved when implementing changes to technical and business processes. * Adapt to shifting priorities and a fast-paced environment, reassessing tasks as new issues arise. * Research and implement innovative solutions to meet the technical and workflow needs of Division staff and leadership. * Collaborate with program managers to ensure that their policy guidance aligns with the technical needs and limitations of the case management system. * Partner with IT to prioritize and resolve system issues that hinder staff productivity or lead to inaccurate data reporting. * Excel in an evolving environment by making decisions, reprioritizing tasks, and driving progress amidst shifting expectations. MINIMUM QUALIFICATIONS Your preparation for this opportunity could include a combination of relevant experiences including: * A Bachelor’s degree, preferably in Business Analytics, Project Management, Information Technology, or a related field. * A minimum of 2 years’ experience in positions that demonstrate skill in the research, analysis and solution of complex programs, materials and problems. OR * Any combination of equivalent relevant experience and education to successfully perform the essential functions of the position will be considered. Preferred qualifications: * Experience with Workforce Development programs and services in Montana. * Knowledge of and experience with case management CRM and job board systems. * Experience writing user stories and test cases for system testing and implementation purposes. * Experience with ServiceNow, and Agile project management principles and tools, specifically Jira. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip:When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. Required application materials: + Cover Letter- include a letter of interest. + Resume- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. If you need an accommodation with the application process, please contact the HR office. Title: Business Analyst 3/Workforce Programs Support Location: Helena Requisition ID: 24142534 Other Locations: Thompson Falls, Missoula, Miles City, Glendive, Kalispell, Polson, Lewistown, Havre, Lame Deer, Cut Bank, Wolf Point, Butte, Libby, Sidney, Bozeman, Great Falls