POSITION:

Customer Fraud Support Specialist

SCHEDULE

: Permanent, Full-time

SALARY: $46,800 - $53,000

LOCATION: Henderson, NV

TO APPLY:

Direct Link:Customer Fraud Support Specialist at Barclays

Career Page:Barclays Careers

Please note, employers may close jobs on the website at any time.

SUMMARY:

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.

MINIMUM REQUIREMENTS:

To be successful as a Senior Workforce Forecasting and Analytics Analyst, you should have experience with:

• Availability to work onsite
• Experience in call centre operations
• Experience in customer service, whether in-person or virtual
• Experience working in a hybrid or virtual environment
• Additionally, the following skills are highly valued:
• Moderate computer literacy
• Experience in troubleshooting technical issues
• A dependable and reliable work ethic
• Previous experience in fraud detection, bank operations, or call center banking
• You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

JOB DESCRIPTION:

Accountabilities

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

```{=html}

```