POSITION:Service Team Member SCHEDULE: Regular, Full-Time and Part-Time hours LOCATION:Las Vegas, NV SALARY: $14.00-16.00 per hour, dependent on experience

TO APPLY: Direct Link - https://www.elpolloloco.com/careers/ Please note, employers may close jobs on the website at any time.

*SUMMARY: *The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

MINIMUM/PREFERRED REQUIREMENTS:

• Certifications: Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Previous experience in customer service or food service is preferred but not required.
• Knowledge, Skills, and Abilities:
  • Willingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
  • Enthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
  • Ability to work in a fast-paced environment while maintaining a positive attitude.
  • Strong communication, attention to detail, and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
  • Flexibility to work various shifts, including weekends and holidays.
  • Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
  • Willingness to learn and adapt to changing procedures and protocols.
  • Commitment to upholding company values and standards of excellence in customer service.

JOB RESPONSIBILITIES/DUTIES:

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Apply suggestive selling techniques to complete the customer experience and increase sales.
• Handle payment and cash transactions accurately and professionally, scrupulously following all El Pollo Loco cash handling policies and procedures.
• Diligently follow all food safety, food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment.
• Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
• Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE.
• Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
• Ensure all paper and disposable items are well stocked and available for customers.
• Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation and seeking managerial support as needed.
• Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Perform other duties as assigned by management to support restaurant operations.

Physical Demands: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided t qualified individuals to enable them to perform the essential functions of their job. - Regularly stands, talks, hears, uses close and distance vision, tastes, or smells. - Repetitively reaches, handles, feels, and/or grasps objects with hands. - Occasionally bends, stoops, kneels, crouches, and/or crawls. - May lift objects weighing up to 40 lbs. - Regularly exposed to noise, fumes, heat, burn hazards, and/or wet surfaces. - The position may be exposed to certain cleaning chemicals in the performance of their job.