Tax Commissioner Clerk Grade 12 $38,064.00 ($18.30 hr) - $41,204.80 ($19.81) hr

Supervisor: Mark Kushinka , Tax Commissioner

PURPOSE OF CLASSIFICATION

The purpose of this classification is to perform general clerical work associated in one of the following work areas:

Tax Office (Tax/Tag Clerk)

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Performs customer service functions in person or by telephone; provides general assistance and information related to departmental procedures, services, fees, forms, or other issues; responds to routine questions, complaints or requests for service.

• Receives monies in payment of departmental fees or services; records transactions; issues receipts; prepares deposits and forwards as appropriate.

• Processes a variety of documentation associated with departmental operations, per established procedures and within designated time frames; distributes documentation or maintains records as appropriate.

• Processes pertinent applications; researches and verifies the same.

• Performs data entry functions by keying data into computer system; retrieves, reviews or modifies data in computer database.

• Compiles and/or tracks various administrative and/or statistical data pertaining to departmental operations; performs basic research as needed; makes applicable calculations; prepares or generates reports; maintains records.

• Prepares routine correspondence, forms, reports, charts, graphs, spreadsheets and other documents via computer and/or typewriter.

• Receives various forms, correspondence and other documentation; reviews, responds, forwards, maintains, and/or takes other action as appropriate.

• Receives, opens and distributes incoming mail; prepares outgoing mail.

• Prepares departmental files; sorts/organizes documents to be filed; files documents in designated order; locates/removes files; maintains file system of departmental records.

• Assists in planning and preparing for meetings, to include preparing meeting documentation, attending meetings, recording/transcribing minutes, distributing documentation, maintaining records, or other tasks as necessary.

• Coordinates effective communications by initiating outgoing communications, responding to incoming communications, and relaying information between the department and other employees, departments, outside agencies, and the general public.

• Answers the telephone; provides information and assistance; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary.

• Responds to routine requests for information or assistance from members of the staff, the public, or other individuals.

• Performs other related duties as required.

MINIMUM QUALIFICATIONS

High school diploma or GED required; six months of experience in general clerical and customer service work or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. May require Ga. Certificate of Appointment of Notary Public.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of processes of specific assigned work area; knowledge of departmental functions, organization, and policies; knowledge of standard office practices and procedures; knowledge of clerical activities related to departmental programs and operations; knowledge of use of business English, grammar, punctuation, spelling and formatting of business correspondence; knowledge of filing and record keeping methods; knowledge of basic mathematics; knowledge of standard office equipment; knowledge of typing and data entry; and knowledge of basic computer applications and techniques.

Skill in performing general clerical work functions; skill in customer service and interpersonal relations; skill in operating standard office equipment; skill in typing and data entry; skill in recording/transcribing information; and skill in utilizing various computer software programs relevant to the position.

Ability to understand departmental policies, procedures, rules and regulations; ability to perform clerical operations involving transactions requiring effective accountability and accurate records; ability to process a considerable volume of work; ability to organize work activities and establish priorities; ability to understand and follow detailed written and oral instructions; ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with employees, customers, other agencies, and the general public; ability to effectively interact with customers in a firm but tactful manner; ability to establish and maintain effective filing systems; ability to perform required mathematical calculations; ability to operate standard office equipment; ability to perform data entry accurately and with appropriate speed; and ability to utilize various computer software programs relevant to the position.

MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS: Must be able to operate a variety of automated office equipment including a computer, printer, typewriter, copy machine, facsimile machine, calculator and telephone. Physical demand requirements are at levels of those for light work.

DATA COMPREHENSION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things which may include forms, reports, maps, plats, and reference manuals.

INTERPERSONAL COMMUNICATION: Requires the ability to speak with and/or signal people to convey or exchange administrative and real estate-related information, including giving assignments and/or directions to co-workers or assistants as well as communicating with the general public.

LANGUAGE ABILITY: Requires ability to read a variety of administrative and real estate-related documentation, directions, instructions, and methods and procedures. Requires the ability to complete forms and to write job related documentation and reports with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.

INTELLIGENCE: Requires the ability to learn and understand relatively basic clerical principles and techniques; to understand departmental policies and procedures; to make independent judgments in absence of supervision; and to acquire and be able to expound on knowledge of topics related to primary occupation.

VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions.

NUMERICAL APTITUDE: Requires the ability to add and subtract totals; multiply and divide totals; determine percentages; and determine time and weight.

FORM/SPATIAL APTITUDE: Requires the ability to visually inspect items for proper length, width, and shape using job related equipment.

MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using automated office equipment.

MANUAL DEXTERITY: Requires the ability to handle a variety of items, automated office equipment, control knobs, switches, etc. Must have the ability to use one hand for twisting motion or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DIFFERENTIATION: May require the ability to discern color.

INTERPERSONAL TEMPERAMENT: Requires the ability to deal with and relate to people beyond giving and receiving instructions. Must be able to adapt to and perform under minimal stress when confronted with an emergency.

PHYSICAL COMMUNICATION: Requires the ability to talk, express, or exchange ideas by means of spoken words and/or hear and perceive nature of sounds by ear.