BSA / Sr. Analyst BSA

Houston, TX, USA Req #1431

Thursday, March 13, 2025

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com .

We are currently looking for a BSA / Sr. Analyst BSA in our Houston, TX location.

POSITION DESCRIPTION:

Responsibilities

This position will be responsible to:

• Research latest industry practices and technology trends related to document management/collaboration, IT service management, work management and records management to assist with providing advice to business owners and members of the IT organization

• Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout all phases of the project

• Gather and analyze data in support of business cases, proposed projects and system requirements

• Lead the definition, development and documentation of business requirements, objectives, deliverables and specifications on a project-by-project basis in collaboration with internal users and departments

• Serve in role of Project Manager as needed and utilize Boardwalk IT project management standards for IT projects

• Design, develop and perform test plans/cases to ensure that the system or application functions as specified

• Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications

• Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on a routine basis

• Participate in on-call support rotation, as required for functional applications supported

• Participate in the development, review and delivery of application training materials required to provide the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as required

• Assist in building an application support knowledgebase by documenting issues reported by users and the associated resolution process as requested by senior team members

• Assist in conceptualization and development of solutions (hardware, software, processes) that support business requirements

• Escalate support and project issues to IT management team as they arise

• Perform post-resolution follow-ups to ensure problems have been adequately resolved

• Ensure all required system and compliance documentation is complete and accurate

• Participate in the development and execution of business continuity processes as requested by senior team members

• Other duties as assigned

  Personal Attributes & Abilities:

• Self-motivated and directed

• Highly logical and technically skilled

• Keen attention to detail

• Ability to effectively establish/follow task prioritization and execute multiple assignments through a myriad of changing business processes, regulatory requirements, availability of team members, shifting priorities and requests for service

• Ability to absorb new ideas and concepts quickly

• Very strong customer service orientation

• Excellent written, oral, interpersonal, and presentational skills targeted to the appropriate audience

• Proven analytical and problem-solving skills

• Ability to work both independently and in a team-oriented environment

  REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• 3-5 years minimum of in-depth, hands-on experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

• 3-5 years minimum working technical knowledge of project management methodologies

• Extensive experience with business requirements gathering and documentation

• Demonstrated ability in developing application specification and requirements documentation

• Working knowledge of ITSM and work management practices and tools (e.g., Jira, Freshservice)

• Working knowledge of Microsoft SharePoint and Teams

• Working knowledge of Power Platform solutions, including Power Automate, Power Apps, and Power BI

• REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

  PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• Familiarity with the Energy industry and/or experience working in the pipeline oil and gas industry

• Experience with specific phases and general knowledge of the entire software development life cycle and working knowledge of agile development methodology

• Knowledge of technology trends relating to software application development and support

• Familiarity with records management concepts and Microsoft Purview

• Experience managing projects that work across business areas

• Ability to conduct, compile, and present research in the following area(s): software development and delivery concepts, application testing strategies, project management methodology trends

  REQUIRED EDUCATION:

• Bachelor’s degree in the field of computer science, information systems, or related field of study

  PREFERRED EDUCATION:

• Certifications applicable to the position are desirable

  ADDITIONAL INFORMATION:

  Boardwalk Pipelines, LP maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hire.

  Boardwalk Pipelines, LP is an equal opportunity / affirmative action employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.

Other details

• Job Family IT

• Job Function BSA

• Pay Type Salary

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• Houston, TX, USA