IT Support Specialist

Adaptive Construction Solutions - Houston, TX, United States

Pay & Benefits of the IT Support Specialist:

• $60,000 to $65,000 per year salary

• PTO, Health, Dental, Vision, Health Savings Account, Holiday Pay and more

• Work with the largest intermediary apprenticeship company in the renewable energy space leading to sustainable, long-term careers and meaningful work

We are looking for a motivated IT Support Specialist to join our team. In this help desk role, you will troubleshoot technical issues, manage IT inventory, and ensure the smooth operation of our network and systems. The ideal candidate excels in customer service, problem-solving, and managing both hardware and software tasks.

Key Responsibilities:

• Create technical assistance guides, policies, and user guides.

• Manage IT inventory, including equipment assignment and collection.

• Install and configure hardware and software systems.

• Troubleshoot and resolve technical issues to ensure network and workstation performance.

• Monitor firewall and security tools to safeguard the network.

• Respond to security concerns and mitigate risks.

• Repair hardware and perform system upgrades.

• Manage user accounts and configure operating systems.

• Use security tools to protect against unauthorized access and malware.

• Support staff IT needs across departments and manage IT issues through a help desk system.

• Provide ongoing cybersecurity training to employees.

• Set up equipment and accounts for new employees during onboarding.

Qualifications & Skills:

• Strong problem-solving and analytical skills.

• Excellent interpersonal and customer service skills, with the ability to explain technical concepts to non-technical users.

• Strong verbal and written communication skills.

• Proficient in troubleshooting computer systems, hardware, and software.

• Familiarity with local area network (LAN) configurations and switch management.

• Knowledge of security tools and practices, such as antivirus software and firewalls.

• Experience using help desk/ticketing systems is a plus.

• Ability to work collaboratively in a team and independently when necessary.

  Posted On: Monday, September 23, 2024