Service Coordinator

Application deadline:

Workplace: Onsite Position

Job Location: Brookshire, Texas, United States | Fulshear, Texas, United States | Houston, Texas, United States | Katy, Texas, United States

Contract Type: Full-Time

Employment Type: Regular

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?

The Service Coordinator is responsible for dealing with service requests from internal and external customers so that necessary materials can be ordered, and the required knowledge/capacity can be planned. The Service Coordinator will apply good and professional knowledge about our products while building trust with customers, employees, and contractors (service sales and service partners). This position reports to the Head of Service & Solutions and will be operate out of the Brookshire, TX facility 5 days a week.

Your main responsibilities :

• Coordinate and schedule service operations (Using Service Systems).

• Order processing, creation of relevant work orders for service technicians and service partners and processing in SAP.

• Determine the correct base service parts requests and offer quotes for this.

• Support service partners to inquire parts PN, price and lead time.

• Assisting/providing input for Service quotations for repairs, projects to be carried out and/or spare parts while preparing formal quotations with customers.

• Contribute to achieving HSE objectives and reports matters related to Safety, Health, and Environment.

• Provides as much technical/administrative support as possible to colleagues regarding service issues.

• Contributes the continuous improvement of the process (Kaizen events).

• Cooperate with Supply chain/Finance to improve parts stock and parts lead time performance.

Your background :

We imagine that you have:

• 3+ years of relevant work experience.

• Previous experience with SAP is required.

• Highly organized.

• Experience working in customer service.

• Excellent communication skills, independent, initiative and result oriented.

• The ability to operate daily out of our Brookshire, TX facility.

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided bysix core values. (https://www.grundfos.com/about-us/our-purpose-and-values)

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.

• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.

• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.

• Annual bonuses, parental support, internal well-being consultants and programs.

• Access to the modern Grundfos Academy to pursue further both personal and professional development.

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Andrea Micovic at amicovic@grundfos.com .

If this job sounds interesting, please send your resume and cover letter by clicking “ Apply ”.

To dig deeper into the Grundfos universe, follow us onLinkedIn (https://www.linkedin.com/company/grundfos/) orYoutube (https://www.youtube.com/user/grundfos) . Check outMeet Our People (https://www.grundfos.com/careers/life-with-us/meet-our-people) to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about yourrights as an applicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) and pay transparency. (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.