Job Title: Client Care Coordinator (Veterinary Receptionist)

Salary: £11.56 per hour

Location: Cromwell Vets, Huntingdon

Job Type: Permanent, Full-time

Hours: 40 hours per week, 5 Days per week, 1 weekend shift per month. Bank holidays on a shared rota.

We're looking for a dedicated individual to join our amazing team at Cromwell Vets as a Client Care Assistant.

At Cromwell Vets we pride ourselves on our excellent standards for patient and client care and rely on our client co-ordinators to help promote this.

Your role and responsibilities

• Answering the phone in a polite and friendly manner, dealing with any enquiries and booking appropriate appointments, using our in-house system.

• Managing the diaries effectively and ensure the smooth running of vets and nurses consults.

• Helping to assist with administrative duties including answering email enquiries and online booking requests.

• Taking payments over the phone.

• Transferring calls to the appropriate person.

• Have a clear speaking voice and be empathetic and sensitive at certain situations.

• Have a full clean driving license - Required to cover across our branches as Required

Personal Specification

• Previous Customer facing experience

• Strong administration and organisation skills

• Confident using the telephone

• Reception or Client Care experience

• Cash handling and till operation

• Previous experience of working in a veterinary/doctors surgery (Desirable)

• IT skills – confident in the use of Word, Excel and Outlook as a minimum

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About Us

Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.

We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.

Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.

To submit your application , please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie .riley@linnaeusgroup.co.uk