Here at the Mick George Group we are currently recruiting a Customer Sales Assistant to join the team.

Location: Mick George Head Office - Huntingdon

Working Hours: Monday - Friday between 7am – 6pm on a shift pattern

Pay: To be discussed at interview

Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

 The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day involvement with all Sales Support Team and supporting the Sales Team with their orders, answering the phones to our customers and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, inboxes etc.

Main Responsibilities

Responsibility for f irst class customer experience to include:

+ + Answering and making phone calls

• Logging all enquiries, collating, and sending quotations when necessary

• Checking purchase orders

• Communicating regularly with customers, managing expectations, ETAS, and updating on delays

• Portal support

• Invoice Queries & Ticket Requests

• Taking and booking on orders

Organising refunds for customers, with Management sign off.

Setting up companies and individual site contacts on the portal.

Collating incoming sales enquiries via email, phone and sales representatives.

Diary/Inbox management.

Reviewing accounts status and discussing with relevant departments.

Liaising with Internal departments such as transport to ensure best service is received by the the customer.

Identify cross selling and up-selling opportunities and gather further information on enquiries.

Working with Sales Representatives when needed to understand products and where we source materials from.

Any adhoc duties required for Sales Representatives.

General administration duties including report production, data analysis, completing supplier/subcontractor questionnaires, scanning, producing proformas, organising tickets, printing and filing.

Skills/Qualifications

• Computer literate & Microsoft Office Skills

• Flexibility to get tasks completed as needed with excellent attention to detail

• Ability to work under instruction whilst using own initiative where necessary

• Highly organised with a polite and confident telephone manner

• Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential

• Driven and pro-active individual.

  The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.

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