Lead Customer Operations Manager:

Lead Customer Operations Manager will be responsible for managing and optimizing our

Gainsight application. The ideal candidate will have basic administration

skills and preferably hold Gainsight certifications. Strong communication

skills and a willingness to work during US business hours are essential.

In this role, you will…

• Administer and manage the Gainsight application, ensuring itoperates efficiently.

• Handle tickets raised by Customer Success Managers viaSalesforce, managing and closing them in a timely manner.

• Create and maintain reports and dashboards in Gainsight tosupport decision-making.

• Collaborate with cross-functional teams to gather requirementsand implement changes.

• Provide training and support to users on the Gainsightplatform.

• Monitor system performance and troubleshoot any issues thatarise.

• Stay updated on Gainsight features and best practices tooptimize usage.

You’ve Got What It Takes If You Have…

• 5+ years of experience in a related role.

• Basicadministration skills in Gainsight; Gainsight certification is a plus.

• Basicadministration skills in Salesforce; Salesforce certification is a plus.

• Familiarity with .NET coding skills is an added advantage.

• Excellent written and verbal communication skills in English.

• Strong analytical and problem-solving abilities.

• Ability to work during US (EST) business hours.

#LI-Onsite

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com