It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Data Governance Specialist is responsible for establishing and maintaining an effective data governance framework to ensure organisational data's accuracy, completeness, and reliability. This role involves working closely with engineering teams to develop, implement and govern usage and licensing metrics, standards, and procedures aligning with the company's strategic goals and objectives.

Key Responsibilities:

• Develop and implement data governance policies, procedures, and standards that comply with industry best practices and regulatory requirements.

• Review usage and licensing metrics/definitions in the system. This involves reviewing/writing scripts in JavaScript. Validation of output to ensure meaningful data collection.

• Supporting dashboard data modeling, querying for data in the BigData/snowflake environment and providing insights on raw data.

• Work collaboratively with IT, legal, compliance, and business stakeholders to define and implement usage data governance policies, standards, and procedures.

• Monitor and manage data quality issues, identify root causes, and develop strategies to remediate data quality issues.

• Establish data ownership and stewardship roles and responsibilities and ensure compliance with these roles across the organization.

• Work with data owners and stewards to define data quality metrics and monitor progress against them.

• Develop and implement data classification schemes and ensure compliance with data privacy and security regulations.

• Establish data lifecycle management processes and ensure adherence to them across the organization.

• Develop and implement data retention and disposition policies and procedures.

• Monitor and report on the effectiveness of the data governance program, including compliance with policies and procedures, data quality metrics, and remediation progress.

• Develop and deliver data governance training programs to increase awareness and understanding of data governance policies, standards, and procedures.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Minimum of 5-8 years of experience in data governance or related field.

• Strong knowledge of database systems, and expertise in SQL and Python.

• Good to have JavaScript experience.

• Strong knowledge of data governance frameworks, principles, and best practices.

• Experience with data quality management, data privacy, and data security regulations.

• Strong analytical, problem-solving, and communication skills.

• Ability to work collaboratively with cross-functional teams.

• Excellent attention to detail and organizational skills.

Preferred qualifications:

• Master's degree in Computer Science, Information Technology, or related field

• ServiceNow platform and scripting knowledge

• Experience in developing and implementing data governance frameworks and policies

• Experience with data modeling and metadata management

• Experience with data lineage and impact analysis tools

• Knowledge of any data visualization tool is good to have

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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