Job Category:

Information Technology

POSITION PURPOSE

Provides oversight, technical support, and end-user support of Information Technology (IT) Corporate applications utilized by Republic Associate’s and Business Units.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Serves as administrator of systems/applications including but not limited to Freshservice, SharePoint Online, Enterprise mobility management, O365 Tools as well as other assigned IT and Business Unit applications/systems

• Performs functions related to configurations such as site and workflow creation, form design, and business logic/work flow

• Manages relationships of vendor provided and internally developed applications/systems

• Provides proactive oversight of assigned applications including production support and ensuring timely and effective communications to all interested parties:User trainingUser/role/group accessibility and privileges provisioning and maintenanceDocument and execute production installations and upgradesQuality assurance testing and user acceptance testing

• Monitors applications/systems, reports and documents problems/issues, provide resolution options, and document root-cause-analysis (RCA)

• Coordinates application processes and procedures with business units and IT Service Center Technicians

• Assists with application controls and audits, planning future application growth with IT Teams

• Define and refine standard operating procedures, best practices, and documentation.

• Develop and implement continuous improvement initiatives for system administration and ITSM processes.

• Participates in functional and technical functionality and solution reviews with management, developers, architects, infrastructure (IT Systems Engineering, Network, and Security) and business unit representatives

• Collaborates across support team to ensure assigned IT Tickets are being worked on a daily basis and resolved in a timely manner

• Tracks and manages change requests

• Performs other duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (B.A. /B.S.) in Computer Science, Information Technology or equivalent experience

• At least three (3) years in an IT environment

• Software Configuration Management experience

• SharePoint Online experience

• Working knowledge and experience of Freshservice preferred

• Working knowledge and experience of Enterprise Mobility Management preferred

• Working knowledge and experience of O365 Tools

• Experience with project environments including, JIRA, Confluence, Share Point Team Site usage preferred

PREFERRED EDUCATION and/or EXPERIENCE

• Agile/Scrum knowledge preferred.

• ITSM/ITIL certification or experience in IT Service Management frameworks

• Experience with automation and scripting to improve system efficiency

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Be an excellent communicator and collaborator, engaging with multiple technical and business stakeholders and leaders.

REASONING/PROBLEM SOLVING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

DECISION MAKING

Makes decisions daily on use of resources, performance and budgets. Decisions could require additional expenditure of resources if not sound decisions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Able to move about the work environment.

• Frequently required to stand, walk, sit, talk and hear.

• Able to focus with clear vision at 20 inches or less (computer screen.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Typically not exposed to extreme environmental conditions.

TRAVEL REQUIREMENTS

Travel up to 10% of the time.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer, Disability and Veteran Accommodations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada.

Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It’s an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways.

Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles — those words are put into action each and every day at Republic.