GENERAL SUMMARY:

Under direct supervision from a leader on the Leadership Salary Plan grade up to and

including M07, performs secretarial duties such as typing routine correspondence and forms,

maintaining files, distributing mail, and so forth. Work is planned and checked by supervisor.

Uses discretion and judgment when screening visitors and telephone calls, making necessary

grammatical or spelling changes in correspondence, and organizing own work load to meet

established priorities.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1.Types memos, correspondence, reports and various routine forms, and makes changes in

grammar, punctuation or spelling as needed. Organizes workload to comply with deadlines

and established priorities.

2. Maintains non-complex departmental record keeping and filing systems, including records

related to personnel, payroll, attendance, work and purchase orders, and so forth.

3. Receives and screens visitors and telephone calls, and notifies appropriate personnel or

records messages. Responds to general inquiries concerning department/unit activities

and operations by relating to established policies and procedures.

4. Maintains department calendar. Schedules meetings and appointments. Makes routine

travel or conference arrangements as necessary.

5. Opens, sorts, records and distributes mail.

6. Posts information to records and logs, maintains established files, and prepares various adhoc reports according to directions from supervisor.

7. Performs related general office duties, such as monitoring and ordering standard supplies,

operating office copier, collating and assembling documents, accepting and delivering

interdepartmental correspondence, and so forth.

8. May be responsible for performing duties such as typing patient related documents,

gathering information from patients to relate to physicians, maintaining patient files, and

scheduling patient for surgery, tests and appointments.

9. Performs other related duties as assigned or requested

   EDUCATION/EXPERIENCE REQUIRED:

• Requires a high school diploma or G.E.D. equivalent.

• One (1) year of experience within an office setting preferred.

• Literacy and experience working with Microsoft Software Programs required.

• Previous experience scheduling appointments/maintaining calendars preferred.

• Interpersonal skills necessary in order to communicate effectively with callers and visitors,

and provide information requiring ordinary courtesy and tact.

• Ability to distribute departmental mail and other materials.

  CERTIFICATIONS/LICENSURES REQUIRED:

Must meet or exceed core customer service responsibilities, standards and behaviors as

outlined in the HFHS’ Customer Service Policy and summarized below:

• Communication

• Ownership

• Understanding

• Motivation

• Sensitivity

• Excellence

• Teamwork

• Respect

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities:

• Be self-directed

• Be flexible and committed to the team concept

• Demonstrate teamwork, initiative and willingness to learn

• Be open to new learning experiences

• Accepts and respects diversity without judgment

• Demonstrates customer service values

  PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

Additional Information

• Organization: Henry Ford Jackson Hospital

• Department: Emergency Care

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.