GENERAL SUMMARY:

The Implementation and Adoption Specialist is responsible for participating in implementation, testing, training, documentation and support of clinical and business electronic health record systems. Under the direction of leadership personnel, they work with customers to adopt and utilize IT applications in an efficient manner.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Work with diverse groups to fully utilize clinical/business applications and corresponding reporting systems within the ambulatory setting.

• Provide at the elbow support for system software.

• Teach end users both individually and in a classroom setting.

• Coordinate with both internal and external resources for timely problem resolution.

• Update and maintain documentation related to educational curriculum, workflow best practices, and data standardization.

• Participates on an on-call rotation that extends to off-shift hours.

• Build skills with clinical/business applications.

• Assists in implementations to include current/future workflow assessment, collection of data and provision of go-live support.

• Understands and adheres to Henry Ford Health’s compliance standards as they appear in Henry Ford’s Corporate Compliance Plan, Code of Conduct, Conflict of Interest Policy and any policies or procedures that pertain to specific job duties or departmental operations.

• Keeps abreast of all pertinent federal, state and Henry Ford regulations, laws and policies as they presently exist and as they change or are modified.

• Ensures that all staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.

EDUCATION AND EXPERIENCE:

• Associate degree or 2 years of college experience, OR more than 4 years experience in a physician practice, clinical setting or medical billing environment may be considered in lieu of college.

• One (1) year of professional experience in Information Technology, or in a medical office setting, or medical billing is required.

• Credentialing in Epic is required within six months of hire.

Additional Information

• Organization: Corporate Services

• Department: JCMR

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.