Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This position will support the Hispanic/Latino patient population in the Cancer Center.

The Patient Navigator is a liaison between our patients and Mayo Clinic. Patient Navigators assist the patient and family by coordinating and facilitating the patient experience and with administrative tasks pertaining to their overall experience. The Patient Navigator provides oversight of the patient care experience and intervenes as necessary. Works collaboratively with Mayo Clinic and external physicians, appointment coordinators, patients and family members to provide an exceptional patient experience and provide service recovery when needed. Patient Navigators are required to adhere to the ethical, compliance, and regulatory standards set forth for the center/department/division/program and institution. This position requires the flexibility to work weekends and evenings when necessary. Must enjoy interacting with and serving a diverse patient population and thrive in a rapidly-changing, fast-paced environment. Additionally, provides facilitation services for Specialty Contract patients, navigating the patients and supporting their Mayo Clinic experience.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps

Qualifications

• Bachelor's degree and three years of experience in communication, customer service, or patient care OR Associates degree or other college certificate or diploma required with six years of experience in communication, customer service, or patient care required.

• Prior experience in working with diverse patient populations; demonstrate understanding and respect for different values and cultural practices with respect to health care and personal communications.

• Prior experience working with public health programs or in health systems which serve communities of color and marginalized populations.

• Preference given to candidates that speak Spanish

• Experience working with cancer patients of all ages and families preferred.

• Awareness of and comfortability with connecting cancer patients and caregivers to local, regional and national resources.

• Demonstrated listening and engaging skills is required.

• Demonstrated organizational, communication and teamwork skills.

• Must be flexible and have the ability to respond to changing priorities and varying workloads.

• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.

• Requires effective oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view.

• The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork.

• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through.

• Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences.

• Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic.

• Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.

• Belief in the mission and strong ethical conduct is essential.

• Demonstrated proficiency in information technology, MS Office products, and clinical applications.

• An understanding of a complex healthcare system and the philanthropic process is desirable.

• Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.

• Must possess effective interpersonal skills and the ability to interact on a professional level with individuals from diverse backgrounds.

Exemption Status

Nonexempt

Compensation Detail

$27.55- $41.37 / hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

8 am – 4:30 pm; Monday - Friday

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Chelsea Crosby

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.