General Description / Primary Purpose:

The position reports to the Director, Student Financial Aid, and supports the functional management of federal and state financial aid systems as well Banner Financial Aid.

Job Function:

Ensure that all financial aid processes and modules are working in the most effective and efficient manner possible and ensure data integrity. Participate on technology projects related to Financial Aid functions, including the planning, design, and implementation of various technologies and web-based tools and services to support functions of Financial Aid. Act as liaison between Financial Aid and Information Technology Services. Testing of system upgrades are performed. Support Financial Aid with appropriate reports, operational improvements, maintenance, and troubleshooting for Banner Financial Aid and other financial aid products. This will require meetings with leadership and functional users in appropriate areas of Enrollment Services to identify areas for operational improvements, maintenance, and troubleshooting. Communicate Financial Aid technical needs and requests to ITS and other appropriate channels, and represent Financial Aid and its interests at various meetings, as necessary.

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Serve as contact person between ITS and Financial Aid for technology projects; provide web and portal content to IT staff. Create and provide routine progress reports and information requests to involved parties. Create, implement, and maintain the continued production of Financial Aid reports using Banner reports, Cognos and/or other products. This will include working with various user groups to define reporting needs and data requirements. Assisting the leadership of the Office of Student Financial Aid with the delivery of training related to Banner Financial Aid and financial aid software products.

Marginal Functions:

Other duties as assigned

Departmental Requirements:

Work-place experience with student financial aid administration. Work-place experience with data base structures and functions, query writing, report writing. Work-place experience with Microsoft applications (e.g. MS Office, SharePoint), Sungard/SCT Banner, Cognos, OnBase, Luminis portal, CMS website controls. Experience managing and/or coordinating technology-related projects, including business process analysis, process and data requirements, and project management. Experience working in a higher education environment, especially in Financial Aid. Strong project management, interpersonal, communication (both oral and written), problem solving, organization, and documentation skills are essential. This position requires a strong background in technology and knowledge/experience in developing/enhancing software applications, as well as data base management skills. The position also requires a person who must possess excellent communication skills, both written and verbal; must be well organized, and must have strong interpersonal skills.

Supervision Received:

The Technology Support Specialist will work independently under the supervision of the Director of Student Financial Aid or as assigned. General supervision. The incumbent develops procedures for performing a variety of complex duties within established guidelines; has considerable freedom while the work is in process and receives instructions on new assignments.

Level of Public Contact:

The Technology Support Specialist will have frequent contact with members of the university community regarding issues related to Financial Aid, particularly university technology teams. In addition, there will be frequent contact with staff from the Florida Department of Education and some contact with the US Department of Education.

Policy-making and/or Interpretation:

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