Kuehne Nagel is a leading freight forwarding company, known for our innovation, customer-centric solutions, and commitment to excellence. We are looking for a driven and experienced Key Account Manager to join our team, focusing on managing and growing our National Account Program.

Your Role

Your primary objective will be to develop new locally controlled business in Indonesia market by coordinating all business development actions with respective business units. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.

Your Responsibilities

• To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services.

• To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU’s.

• To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM)

• To monitor monthly performance against set targets ensuring that immediate actions address deviations.

• To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager.

• To effectively hand over + transition new business into operations to ensure that customer requirements + company's commitments are met.

• To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence.

Your Skills and Experiences

• Bachelor degree, ideally in logistics

• Strong leadership skills for driving key account initiatives and team direction

• Minimum 2 years' experience as a Key Account Manager or Strategic Business Development Manager in logistics, preferably in freight forwarding

• Knowledge of Sea, Air, and Road Logistics services and related solutions (customs, intermodal, contract logistics, integrated logistics)

• Strategic mindset for developing long-term customer solutions with continuous improvement

• top notch communication and presentation skill

• Ability to foster team engagement and build a collaborative global community

• Ability to converse fluently in Bahasa Indonesia and English

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.