Make an impact with NTT DATA

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Your day at NTT DATA

The Associate Incident Management Specialist is an entry level subject matter expert, responsible for learning the skills by working with more senior colleagues to ensure that all issues relating to the availability of IT services are recorded and assists with the design of ways to prevent problems in the future.

What you'll be doing

Job Description:

• To manage daily incident and coordinate with the respective support and related parties in investigation, impact assessment, recovery action, root cause analysis and permanent solution of an incident

• To monitor and track incidents managed by incident management and to ensure that incidents information are collected properly for reference

• To handle and manage incidents effectively based on the agreed runbook and ensuring no delays in the overall process.

• To liaise and coordinate with regional incident management team and LOBT command center for regional support related incident

• To ensure system alerts received by both incident management and helpdesk team are escalated properly and in a timely manner

• To prepare any monthly or regular reports for monitoring, health check and regular review

• To prepare data request for internal or external purposes including audit, regulator request, etc.

• To ensure all helpdesk daily administration are running properly and to ensure BAU alignment with incident management team

• To ensure helpdesk services level is met and proper reminder is triggered out for any tickets in pipeline

Job Requirements:

• Analytical skill

• Experience min 2 years

• Proficient in English both verbal and written

• Good understanding and having experience on customer/user service handling

• Strong communication skills, proactive, and attention to detail

• Experience in responding to request for technical assistance in person, via available channels

• Experience in issue analysis and redirecting tickets to appropriate support resources

• Experience in coordinating and communicate between related parties during incident

• Experience in identifying and escalate situations requiring urgent attention

• Experience in preparing documentations, reports and presentation

• Experience in tracking and perform follow up to respective parties

• Having experience in incident management role is preferred

• Having IT related education background is preferred

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.