Date Posted:

2024-12-18

Country:

Saudi Arabia

Location:

Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

The role holder is responsible for supporting the collection efforts on all assigned accounts and determining the action necessary for recovery of current and overdue amounts, to ensure collection thus supporting the business in building a health portfolio. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities:

• Executes Otis collections process to maximise collections whilst managing retention of customers’ accounts.

• Manages relationship with customers to ensure favourable payment release and minimize the possibility of bad debts.

• Executes the collection process (bill generation, delivery, follow up etc.) by prioritising activities across client accounts based on negotiated agreements.

• Communicates with the client on a regular basis through meetings, direct phone calls and e-mails to ensure they are aware of the account status and all outstanding dues can be collected in a timely manner.

• Works closely with the accounting team to implement processes and policies that contribute to accurate invoicing.

• Verifies amounts and receipts for funds received and maintains archives for all receipts.

• Coordinates with internal and external stakeholders to follow-up on collections.

• Prepares monthly statistics and highlights monthly outstanding and payment details.

• Negotiates with defaulting customers to repay their debts in full thereby achieving full recovery on contracted service fees.

• Relays to Finance Department any and all accounts that need to be written off due to bad debt.

• Verifies amounts and receipts for funds received and maintains archives for all receipts.

Minimum Qualifications :

High School Diploma or equivalent

Fluent written and spoken English essential, Arabic preferred

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.