Description We are looking for a Help Desk Analyst I to join our team in JERICHO, New York. The Help Desk Analyst I will be responsible for providing first-level support to users, specifically in finance and operations. This role includes the management of D365 project operations and the support of active users in the system. This position offers a long-term contract employment opportunity.

Responsibilities:

• Provide first-level support for tickets and expense-related queries from users.

• Update project-specific resource rates in D365 as part of rate ticket assistance.

• Provide additional support for 1st level tickets as required.

• Utilize the D365 system for project operations, in conjunction with additional HSO Projects 360 ISV.

• Support a user base of 1900-2000 active users.

• Use skills in Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to effectively perform duties.

• Resolve customer inquiries and monitor customer accounts.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records. Requirements • Familiarity with Android Development

• Proficiency in Cisco Technologies

• Experience with Citrix Technologies

• Competence in Database Management

• Knowledge of EO/IR systems

• Proficiency in Active Directory

• Experience with Apple Devices

• Understanding of Computer Hardware

• Skills in Configuration Management

• Experience in Deployments

• Strong communication and problem-solving skills

• Ability to work in a team-oriented environment

• Ability to prioritize and manage multiple tasks

• Willingness to learn and adapt to new technologies

• Demonstrated customer service skills

• Ability to work in a fast-paced environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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