The Customer Excellence Manager drives top-tier customer service and profitability in Project Logistics Operations, ensuring successful onboarding, strategic leadership, and talent development.

Your Role

The Customer Excellence Manager is responsible for achieving top-tier customer service and profitability in Project Logistics Operations by managing supporting workstreams and ensuring successful customer onboarding. This role also involves providing strategic leadership, mentoring, and talent development to ensure the delivery of Corporate Project Logistics strategies.

Your Responsibilities

• Manage Project Logistics P&L, meeting NPII targets and maintaining financial reporting.

• Lead and guide the operational management team.

• Ensure the highest customer service quality at all times.

• Drive operational efficiencies and continuous improvements.

• Maintain required staffing levels based on business and financial needs.

• Provide clear plans for strategy deployment to the operational management team.

Your Skills and Experiences

• Hold a Bachelor’s or Master’s degree (or equivalent) in Logistics, Supply Chain, or a related field.

• Multiple years of experience in Project Management and Project Logistics.

• Understand and interpret customer needs, motivating teams to satisfy them.

• Demonstrate strong financial acumen and P&L management to meet and surpass targets.

• Exhibit excellent organizational, planning, and time management skills.

• Be results and KPI driven, providing timely and respectful coaching to ensure operational excellence.

• Possess proficiency in English.

Good Reasons to Join

We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.