Inpatient Administrative Coordinator

Admin & Support (Operations, Accounting, HR, HIM, Marketing) Johnston, Iowa

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Description

Join our team to provide non-clinical, clerical support for ChildServe's Inpatient Complex Medical Units. As a welcoming presence on the unit, you'll greet and assist staff, residents, and families with information, directions, and hospitality needs. This role also assembles and maintains resident medical records to ensure accurate documentation and smooth unit operations. Additional responsibilities may include coordinating transportation requests, offering guidance on local area resources, and supporting unit accommodations to enhance the experience of those we serve.

Schedule

• Monday-Friday, typical business hours

• Occasional weekend based on service needs

• Holiday rotation

  Benefits

  This role is full-time and eligible for health benefits including medical/dental/vision insurance, paid time-off, and a 403b retirement account. PTO starts accruing immediately!

  What You’ll Do

• Oversee file management, including quality assurance chart reviews, document scanning, and maintaining up-to-date system paperwork.

• Assist in coordinating services and resources to ensure residents and families feel well-supported.

• Coordinate patient admissions and discharges to support efficient patient flow.

• Complete assigned administrative tasks and provide backup support to team members for requests, records management, and training.

• Answer phones and relay messages in a professional and timely manner.

  What You’ll Need

• Experience: 1 year in a customer service role required; 1 year in healthcare or administrative position preferred.

• Preferred Skills: 6 months of direct customer service or hospitality experience, preferably in a medical setting.

• Experience with EHR, Microsoft Office Suite, and other relevant systems.

• Strong organizational and time management skills with the ability to prioritize multiple demands.

• Developed problem-solving and decision-making skills.

• Ability to communicate in English effectively for understanding, in writing and verbally

  Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing [email protected].

  Why ChildServe?

  ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

• Our work matters. We partner with families to help children with special healthcare needs live a great life.

• We’re not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.

• Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.

• Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.

• We believe our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.

• We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.

  ChildServe is an equal opportunity employer.