Staff Benefits Coordinator (Full-Time)

Admin & Support (Operations, Accounting, HR, HIM, Marketing) Johnston, Iowa

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Description

We have an opening for a Staff Benefits Coordinator to join our team! This team member will complete administrative duties to accurately and efficiently assist with staff benefit and wellness program operations. Responsibilities also include updating staff records regarding enrollment and handling billing. The coordinator will also communicate with internal and external partners, and responding to customer inquiries regarding benefits plans.

What You'll Do

Benefits Program Administration

• Under leader direction, complete administrative duties to ensure accurate and efficient administration of benefit programs including but not limited to health, disability, life, and supplemental insurance and retirement plans. Responsible for accurate data in benefits enrollment platforms and HR software and reconciliation of deductions and company contributions. Assist with planning and implementation of open enrollment, staff benefits changes, benefits communications, and related activities. Handle compliance processes such as monitoring staff work hours for benefit eligibility. Ensure accurate transactional records. Handle billing for all benefits and processes for payment; maintain records and reconcile billing received.

Wellness Program Administration

• Administer the Wellness program as delegated by leader/s. Configure the wellness platform, assist staff with enrollment, provide event support, track staff participation, and completed other related operational duties. Assist with wellness program planning.

Coordination of Related Programs

• Ensure effective coordination of administration with other programs such as time away from work programs and workers compensation. Provide back-up support for time away from work programs, including but not limited to Family and Medical Leave, Paid Time Off, and Workers Compensation.

Customer Service

• Attend to staff and participant questions and concerns daily regarding plan design/provisions, enrollment, changes, payroll deductions/contributions, and related matters. Communicate information accurately and professionally. Research questions and issues and resolve basic issues independently. Seek assistance from experts (leader/s, vendors, etc) as needed to resolve issues and administer programs effectively. Refer staff to vendors or internal partners in alignment with customer service model.

Additional Responsibilities

• Administer quality review initiatives as directed to ensure accurate and complete records. Maintain accurate written procedures and train other staff as needed. Assess processes for efficiency, propose improvements, and lead or assist with implementation as delegated. Provide input regarding benefits design.

What You'll Need

• AA degree in Human Resources, Business, or related field preferred

• Two years of benefits administration or HR-related experience required; education may substitute

• Ability to travel to ChildServe locations in the Des Moines metro, Ames, Cedar Rapids and Iowa City

• Ability to communicate effectively in reading, writing and speaking the English language

Why ChildServe?

ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

• Our work matters. We partner with families to help children with special healthcare needs live a great life.

• We’re not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.

• Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.

• Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.

• We believe our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.

• We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.

ChildServe is an equal opportunity employer.