Overview

What You’ll Be Doing

The Senior Manager for Client Services will play a pivotal role within the Information Technology department, reporting directly to the Chief Information Officer (CIO). In this role, you will be responsible for leading client service initiatives, ensuring the highest level of satisfaction for our clients, and driving continuous improvement and innovation. You will work closely with various stakeholders to understand and meet their needs, manage a team of client service professionals, and develop strategies to enhance service delivery.

The successful candidate will have experience building strategic relationships and interacting with practice/hospital leadership, physicians and clinic staff, technology - plus, enjoy working cross-functionally with our internal team.

The role requires programmatic thinking, paired with a growth mindset, to ensure Rhythm provides an unsurpassed customer experience and creates an outstanding brand impression as they serve the client and address challenges.

Who We Are

At Cadmus, we recognize that solving the world’s most challenging problems can’t be accomplished alone or with cookie-cutter solutions. That’s why we look for team players and problem solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver breakthrough solutions that achieve transformative goals. On the Cadmus team, you’ll collaborate with leading experts to help our clients across the globe.

Cadmus’ mission is to deploy industry-leading expertise to help our clients achieve extraordinary results that strengthen society and the natural world. We offer competitive compensation, outstanding health care and retirement benefits, a vibrant and collaborative work environment, and opportunities for professional growth. We are committed to advancing diversity, fostering a culture of equity in the workplace and society, and maintaining an accessible and inclusive environment where all employees feel connected, respected, and valued.

Join Cadmus. Let’s solve the world’s most challenging problems together.

Responsibilities

• Develop and implement client service policies and procedures to ensure the highest level of client satisfaction.

• Ensure adherence to IT Service Management (ITSM) best practices and frameworks to optimize service delivery and client satisfaction.

• Lead and manage the client services team, providing guidance, support, and professional development opportunities.

• Collaborate with other departments to address client concerns and improve service delivery.

• Analyze client feedback and data to identify trends and areas for improvement.

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for escalations.

• Ensure timely and effective resolution of client issues and concerns.

• Monitor and report on key performance indicators (KPIs) related to client services.

• Contribute to the development of strategic plans and initiatives to enhance client service offerings.

• Stay current with industry trends and best practices to continually improve client service delivery.

• Manage the budget and resources for the client services team.

Qualifications

• Bachelor's degree in Information Technology, Business Management, or a related field; a Master's degree is preferred.

• Minimum of 7-10 years of experience in client services, with at least 5 years in a managerial role.

• Proven track record of successfully leading and managing client services teams.

• Strong understanding of IT service management and client relationship management principles.

• Excellent communication, interpersonal, and leadership skills.

• Ability to analyze data and client feedback to drive continuous improvement.

• Demonstrated ability to develop and implement client service strategies and initiatives.

• Strong problem-solving and conflict resolution skills.

• Ability to work collaboratively with cross-functional teams.

• Proficiency in relevant software and tools used for client service management.

Additional Information:

Candidates must be eligible to work in the United States as a U.S Perm Resident or U.S. Citizen.

Based on eligibility and job status, Cadmus offers an excellent benefits package to include: medical, dental, vision, company paid disability and life insurance, 401(k) program, paid time off (PTO), paid holidays, voluntary time off (VTO), tuition reimbursement, adoption assistance program, other optional benefits and various bonus programs.

The minimum starting salary for this position is $150,000. The actual salary may be higher and will be determined by several factors, including relevant work experience, education, skills, and market competitiveness.

We value the critical role safety and health protocols contribute to everyone’s success at Cadmus and work together to align and comply with all federal, state, and local safety and health mandates to ensure a safe and valuable work environment.

Cadmus is an Equal Opportunity, Affirmative Action Employer and prohibits unlawful discrimination. Cadmus is committed to providing a respectful workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy), sexual orientation (including gender identity and/or expression), national origin, military and veteran status, physical and mental disability, or any other characteristic protected by applicable law.

Learn more about Cadmus by visiting our website at: http://www.cadmusgroup.com

Job Locations US | US-VA-Arlington

Posted Date 1 day ago (1/8/2025 12:41 PM)

Job ID 2025-2967

# of Openings 1

Category Information Technology