Description

We are offering a contract to permanent employment opportunity for a Customer Success Specialist in the Greenhouse industry, located in Kalamazoo, Michigan, United States. As a Customer Success Specialist, you will be tasked with a variety of duties related to customer service, including managing customer inquiries and maintaining accurate records. This role is 100% onsite, M-F 8am-5pm, in the spring, you will have the ability to work overtime- working on Saturdays as well as Monday-Friday. This is an hourly role.

Responsibilities:

• Efficiently and accurately process customer credit applications

• Keep customer credit records up-to-date and accurate

• Monitor and manage customer accounts and take appropriate actions when necessary

• Respond and resolve customer inquiries in a timely manner

• Use ADP - Financial Services software for various tasks

• Utilize Avaya CMS for customer management

• Operate various computer programs to assist in job functions

• Use CRM and Epic Software to manage customer relationships and information

• Answer inbound calls from customers promptly and professionally

• Assist customers in understanding and utilizing benefit functions

• Handle billing functions appropriately and accurately.

Requirements • Proficiency in ADP - Financial Services is required for managing financial transactions with customers

• Experience with Avaya CMS to effectively manage customer interactions

• Advanced knowledge of general computer programs to ensure smooth operations

• Familiarity with CRM systems for efficient customer relationship management

• Proficiency in using Epic Software for improved workflow

• Experience with About Time software to manage time and attendance related tasks

• Ability to handle answering inbound calls with a customer-focused approach

• Proven experience in assisting customers to ensure their satisfaction and loyalty

• Understanding of benefit functions to help customers with their queries

• Experience in handling billing functions to ensure accurate invoicing and payment procedures. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .