Do you have a passion for improving the health of individuals receiving behavioral health services? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a Quality Information Specialist (QIS). *  *

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What You Will Be Doing

The Quality Information Specialist provides a variety of administrative and technical support to the Quality Management & Privacy (QMP) Department and as assigned, to other quality improvement processes within the organization. Its primary function is to participate in the  planning and completion of Quality Monitoring Review (QMR) process for ISK direct operated services and its contract provider network throughout each fiscal year. This may involve assisting in tracking all QMR activities from start to completion, setting up appointment reminders for QMR process due dates, creating email communication templates, aggregating and packaging clear and accurate written reports of QMR findings, providing administrative support with QMP trainings, etc. This position will also function as the lead for monitoring and tracking of policy and procedure (P&P) review for the organization and will maintain a record of signed policies. QIS collaborates with leadership staff for the facilitation of the P&P review process and ensures that current policies, procedures, and exhibits are maintained on the ISK portal and website. QIS provides administrative support for assigned meetings including preparing and disseminating agendas, recording minutes, maintaining historical records and facility preparation. This QIS position has the potential for being a part of a review team that are trained in the completion of Organizational Practices Reviews (OPR) of contracted service providers.

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What We Require

• Associate degree or High School Diploma with 3-5 years of experience working in an administrative support role.
• Bachelor's degree and one year of related experience in behavioral health programs preferred.
• Advanced computer skills, proficient in Microsoft applications including Outlook, Word, Publisher, Adobe Acrobat, Excel and Power Bi.
• Demonstrate strong organizational and analytical skills, and ability to present information in verbal and written reports.

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``` - Ability to manage multiple projects simultaneously in a fast-paced work environment, demonstrating extreme eye for detail. - Must be detailed oriented and possess excellent verbal and written communication skills. - Must have initiative to work independently and self-motivated.

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``` - Ability to prioritize tasks and manage time in an effective and efficient manner.

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``` - Excellent interpersonal and human relation skills; comfortable working collaboratively and cross-functionally. - Lived experiences with behavioral health issues are desired.

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``` - Required: valid Michigan Motor Vehicle Operator's license.

Why Work For ISK Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development. 

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program!