YWCA Kalamazoo is on a Mission!

At YWCA Kalamazoo, we look for people who want to make a difference and do something that MATTERS. YWCA Kalamazoo is your ally who is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. When you work for YWCA Kalamazoo, you become part of a worldwide movement: eliminating racism and empowering women.

Simply put, YWCA Kalamazoo draws together members who strive to create opportunities for women's growth, leadership, and power to attain a common vision of peace, justice, freedom and dignity for all people.

Our employee-centric philosophies focus on taking care of you and promoting a healthy work-life balance. We offer a benefits package tailored with YOU in mind!

WHAT YOU'LL DO:

PRIMARY FUNCTION: The Systems Analyst, operating with discretion and judgment in alignment with the Director of Technology, is responsible for installing, maintaining, testing, and repairing IT systems, hardware, and network software. This role includes managing daily IT operations such as servers, telephones, networking, disaster recovery, firewalls, and workstations, ensuring seamless connectivity across all approved devices. 

Key responsibilities involve planning, developing, implementing, and maintaining applications, infrastructure, security, networks, and technology training in collaboration with the Director of Technology and department heads. This includes consulting with users to determine hardware, software, or system functional specifications; designing, developing, documenting, analyzing, creating, testing, and modifying computer systems or programs (including prototypes) based on user or system design specifications. 

The Systems Analyst also serves as a Tier 3 Microsoft Office 365 expert, resolving complex issues efficiently, performing systems analysis, and designing, documenting, testing, and modifying computer systems or machine operating programs. 

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QUALIFICATIONS:

1. Bachelor's degree in information technology, computer science, or related field preferred. Relevant certifications and equivalent experience may be considered. 
2. Three to Five years of demonstrated experience with highly technical, experience delivering enterprise technology, installation and management of Microsoft Office 365 software installation including infrastructure, and services in Private/Public Cloud and Virtual environment.  
3. One-year project management experience.  
4. Ability to adapt to new situations and policies in a technical environment that is constantly changing.  
5. Capable of making sound decisions and responding calmly in stressful situations. Operates within organizational structure, practices, policies, and procedures.  
6. Knowledge of the latest advances in software and technology.  
7. Excellent verbal and written communication skills. Able to ask clarifying questions. Proven customer service skills.  
8. Able to work with people of diverse backgrounds.  
9. Polite professional demeanor with high ethical standards. 
10. Ability to maintain strict confidentiality.  

11. Ability to pass criminal, child abuse and neglect history checks.  

     

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

     RESPONSIBILITIES:

Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the YWCA community. 

Performs diverse technical assistance, document findings and performs maintenance duties in support of l