Salary Range: $125,400

Expected Contributions

• Leads and provides strategic input on cultural strategies, supporting MVW-wide Sales and Marketing initiatives, and liaising with the Integrated Marketing Communications team, Legal, and external M&S partners.

• Demonstrates cultural sensitivity and a deep understanding of Japanese culture, consulting on cultural aspects to enhance consumer engagement and drive purchasing behavior through strategically positioned creative executions.

• Drives collaboration with Marketing and Sales teams in North America and Asia-Pacific (APAC) regions, ensuring alignment with business objectives and cultural nuances.

• Oversees the creation of marketing and sales materials and communications in both English and Japanese, ensuring cultural relevance and effectiveness.

• Manages relationships with external vendors in North America and Asia, including translators, photographers, digital marketing agencies, and direct mail houses, to ensure high-quality deliverables.

• Partners with external Marketing and Sales vendors (e.g., Bonvoy, Airlines) in North America and Asia to create content and coordinate direct mail and email campaigns that resonate with target audiences.

• Collaborates with the Sales Center Technology Department to ensure all necessary translations in Japanese are accurately implemented upon updates to the English version.

• Works closely with the Integrated Marketing Communications team to create and update all owner communications in Japanese, including guides, welcome emails, and other correspondence, ensuring cultural sensitivity and clarity.

• Leads the development of Sales and Marketing training materials in Japanese, working with the Training and Development department to ensure comprehensive and culturally appropriate content.

• Manages work processes and projects, setting priorities, measurable objectives, and monitoring progress and results to ensure successful execution and alignment with strategic goals.

• Assists in the development of operating plans and workable business processes for own department

• Manages work processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.

• Responds to business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.

• Works to enhance the organization’s capabilities through effective staffing and development of others by:

• Anticipating staffing requirements based on workload and resource allocation

• Using appropriate MVW interviewing tools to hire the best managers available from inside or outside.

• Setting and maintaining high standards for team and individual performance.

• Providing timely coaching and feedback.

• Making and rewarding distinctions in performance.

• Assists more senior associates in achieving business results by:

• Acting in a consultative fashion to implement programs impacting the broader organization.

• Assisting in the development and communication of broader organizational goals.

• Achieving results against budget within scope of responsibility.

• Taking calculated risks to move the department or team forward.

• Developing and using systems to organize and keep track of information.

• Balancing the interests of own group with the interests of the organization.

• Working with others to identify and remove barriers to success.

• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.

• Performs other duties as appropriate.

Specific Expected Contributions (including duties and responsibilities)

• Works with sales, marketing and brand teams to secure briefs and document project requirements

• Works with brand team to secure marketing briefs and document project requirements

• Ensures all stakeholders are aligned prior to project initiation

• Creates project plans, including setting targets for milestones and meeting deadlines

• Delegates tasks to team members best positioned to execute

• Communicates with senior leadership on high profile project timelines and status

• Identifies requests that require higher level brand input

• Adheres to client service level agreements in concert with the business and tracks results

• Assists in developing processes, evaluates efficiencies, and refines as necessary

• Measures client satisfaction regularly and proposes action based on results

• Helps to create department performance measurement standards and reports regularly

• Follows SOPs and applies consistently

• Directly manages and delivers on customer communications needs on time and on budget

• Implements communications execution strategies through the standard department processes

• Builds strong relationships across functional teams built on respect and trust

• Has extensive knowledge of businesses, products, and brands

• Manages project schedule templates in workflow system

• Follows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmation

• Assists in developing communication plans and strategies for efficient project status reports

• Follows review processes to ensure quality, consistency, brand standards and legal compliance

• Uses tools that capture, evaluate, and utilize customer feedback

• Works collaboratively across teams to exceed customer expectations

• Provides clear feedback to team and individuals on job performance and client-related issues

• Participates in creative team presentations to internal customers

• Participates in and contributes to overall communications planning process

• Communicates established business strategies to the creative team

• Recognizes creative executions that may not align with brand requirements

• Works with brand partners to gather and share program results

• Takes ownership of client programs and proactively organizes/coordinates efforts between components

• Identifies/resolves issues in advance and knows when to elevate

• Identifies cost-saving measures throughout program development and execution (i.e., determining most appropriate or necessary players to attend meetings, identifying the most efficient way to get work out the door, etc.)

• Partners with the business leaders to develop execution strategies

• Keeps creative team, management, and client up to speed on program progress

• Motivates team to exceed expectations

Specific Candidate Profile (the education, experience, skills and attributes that are important for this position)

• Minimum of 6 years advertising agency account management, in-house communications, project management or equivalent experience required

• Process development and management experience a plus

• Must be fluent and English and must be a native Japanese speaker as the position requires reading/writing/speaking/translating Japanese Work with Global Brand Strategy & Creative Delivery to create owner testimonial videos and arrange all necessary items in Japanese including communicate with owners and attend during filming.

• Experienced in creating materials in all mediums including print, video and digital.

• Marketing or sales experience a plus

• Ability to understand business strategy to build a project and action plan

• Willing to travel and Flexible Schedule

• Demonstrated ability to manage several projects simultaneously, involving various operational units.

• Bachelor's Degree

• Experience leading cross functional, cross channel projects

• Demonstrated ability to manage several projects simultaneously, involving various operational units.

• Bachelor’s degree

• Extensive organizational skills

• Strong interpersonal skills

• Ability to prioritize and juggle multiple tasks

• Customer focused

• Project management skills required

• Collaborative

• Strong people management skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture