**Desktop Support Specialist

Requirements

** High school diploma or equivalent required; Associates or Bachelors degree in Computer Science, Information Technology, or a related field preferred. At least 2 years of experience in an IT support or desktop support role, preferably in a corporate environment. Must be a U.S. citizen NASA background investigation Oral and written communication skills Technical writing and research abilities Analytical and problem-solving skills

Technical Skills Technical knowledge of Windows 10/11, macOS, and common business and engineering software applications. Experience with Active Directory, Microsoft Exchange, VPNs, and email configuration. Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting). Familiarity with system monitoring and diagnostic tools Experience with batch files, MS PowerShell and writing custom scripts

*Responsibilities * Provide technical support to all customers either remotely or in-person. Install, configure, and set up high-end desktops, laptops, and software according to NASA specifications and security standards. Perform upgrades, repairs, and replacements of existing IT equipment, ensuring minimal disruption to employees' workflow. Assist with software installations, patches, and updates to maintain system performance and security. Diagnose and resolve software issues related to operating systems (Windows, macOS), various business and engineering applications (Microsoft Office, Adobe Suite, Matlab etc.) and peripheral devices. Address network-related issues such as Wi-Fi connectivity, VPN access, email, and browser-related problems. Assist with onboarding and offboarding of employees, ensuring devices are properly set up and returned when necessary. Maintain records of support requests, troubleshooting steps, and resolutions in the Track-It! ticketing system. Create and update technical documentation, user manuals, and knowledge base articles to help employees solve common issues independently. Track IT assets, hardware, and software, ensuring proper inventory and lifecycle management. Assist with IT audits to ensure that systems, devices, and licenses comply with organizational standards. Assist in NASA IT initiatives such as hardware rollouts, software upgrades, and system migrations. Support IT projects and initiatives related to system performance, user experience, and productivity. Participate in efforts to automate repetitive tasks and improve IT support processes.

Benefits What we offer: Competitive salaries Education and professional development assistance Multiple healthcare benefit packages and 24/7 virtual on-demand doctors' visits 401K Dave Ramsey's SmartDollar Financial Wellness program. Civic Leave - time off to support your favorite charity or community. **

Aetos Systems is proud to be an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race,sex,color,religion, age national origin, marital status,disability,veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. **

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