Program Management support to include the following responsibilities: • Provide oversight of day-to-day work to ensure that customer expectations are met. • Provide leadership within all scopes of this subcontract. • Oversee training, safety training, candidate screening, and Employee Job Task Analysis (EJTA) for team members. • Oversee, assist, and be able to perform the work scope as requested for staff in times of absence as required. • Maintain equipment in good working order using established site processes. • Write, review, and maintain operating procedures/desk instructions relative to operations. Ensure documentation is reviewed and updated annually or sooner if requirements or business processes change. • Communicate with BTR, Contract Specialist and BTR management on a regular basis, including but not limited to, work scope changes, issues, customer meetings. • Maintain team error rates below customer expectations. If errors are above expectations, implement quality control improvement steps. • Identify and implement business process improvements in coordination with BTR • Submit monthly reports to BTR and Contract Specialist and provide input on team activities. • Submit weekly reports on work performed. • Participate in audits, assessments, and corrective actions when requested. • Attend all required meetings, including but not limited to bi-weekly program meetings with BTR and Contract Specialist • Maintain required training • Must perform and handle issue escalation for employees when notified by BTR, Contract Specialist, and/or BTR Manager as needed. • Coordinate with and notify BTR of resource support changes such as new hires, resignations, and other alignments • Inform BTR of time-off and nonstandard work hour requests of all staff • Manage and communicate to the BTR any back-up assignments for employee absences • Conduct meetings with employees to discuss required processes, procedures, safety, and additional updates as needed • Monitor incoming and outgoing correspondence to ensure SLA turnaround times are met; and bring to BTR's attention any correspondence not processed in the required timeframe • Perform Quality Control checks on outgoing correspondence, and mentoring/corrections to employees on issues found • Coordinate updates to the Correspondence Subject Matrix (CSM) by working with assigned points of contact (POCs) to gather changes and updates to the CSM. • Maintain accurate metrics and performance information on team productivity. • Maintain monthly statistics by the 5th working day of each month for 10-hour turnaround and two-year rolling chart. • Provide direction for day-to-day operations to subcontract staff supporting Correspondence Control. • Conduct meeting with employees to discuss DOE processes, procedures, safety, and additional updates as needed.