Job Responsibilities:

• Maintains responsible for ensuring prompt return of the company's medical devices which are rented by patients
• Collaborate with creators of reports to develop tools to identify patients who may need assistance with product returns
• Use a Customer Relations Management (CRM - Salesforce) System to access patient information and to document interactions with patients, their families, field sales personnel, and health care providers
• Communicate with patients using empathy and compassion on email and phone
• Use great judgment to escalate customer calls outside of scope
• Facilitate returns using various methods including FedEx online and collaborating with team members

• Comply with the Health Insurance Portability Accountability Act's (HIPAA) Privacy Rule and all other applicable statutes, rules and regulations intended to protect the privacy of patients

   

Job Details:

• Pay Rate: $21-$24 per hour
• Work Schedule: Flexible schedule available. Can work early days or evening hours. M-F but can also negotiate Sat. shift  

• Assignment Duration: 3-6 Months

   

Candidate Requirements:

• 1+ years of experience in customer service making outbound phone calls in a healthcare, patient, or medical environment preferred
• Bachelor's degree or equivalent experience
• Excels in conveying empathy, patience, and caring over the phone with customers
• Highly accurate and detail oriented with pertinent information. e.g. reference #s, dates, spelling of names, ID#s, phone #s, email addresses
• Strong written and verbal communication skills, to include excellent grammar
• Strong multi-tasking skills, organizational, and prioritization to ensure strict deadlines are met
• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and intermediate to advanced knowledge of Microsoft Excel