Service Bulletin Author - Kenworth - This role is located in Renton, WA Company Information: PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started! Kenworth Truck Company: Kenworth Truck Company is the manufacturer of The World's Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is currently seeking a Service Bulletin Author, an important Aftersales role directly impacting Kenworth dealers and PACCAR customers in a dynamic, fast-paced environment. In this role, you will coordinate multiple deliverables across functions and divisions to develop, write, and publish high quality and timely technical bulletins, safety and emission recalls, and other information intended for Kenworth dealer service staff and customers. You will also partner on shared content with Peterbilt. We are looking for an ideal candidate who possesses mechanical and electrical aptitude, is adaptable, and a self-starter. The candidate should be able to thrive in fast-paced, complex environments. They should have a demonstrated ability for self-guided learning, quickly acquiring and applying knowledge and new skills. This position requires someone who can work independently and take initiative to get things done. If you are a fast learner, enjoy being challenged, and can adapt to change easily, this may be the perfect opportunity for you. Key Responsibilities: Write, edit, and coordinate production of service information (written and visual) Author and publish documents using PACCAR.net, DITA XML, Photoshop, and Pro-E. Research product information based on input from subject matter experts (SME), engineering design, and production, as well as internal and external systems Serve as liaison between multiple internal and external groups Manage multiple projects simultaneously while meeting deadlines Provide technical and administrative support for dealers and customers Utilize internal systems (SQL, Tableau, Microsoft Excel and Access or similar) to define customer and vehicle field action populations, and prepare field action cost proposals as needed. Basic Qualifications Clear and concise verbal and written communication Mechanical or electrical aptitude Strong computer skills Strong organizational, project management, and reporting skills Ability to work on diverse tasks and projects with minimal guidance Strong interpersonal skills and a team player Detail oriented Preferred Qualifications Degree in Technical Communications, Engineering, or Automotive/Diesel Technology General knowledge of truck systems/components and how they function/interact Factory, automotive/truck diagnostic repair, manufacturing, or engineering experience Understanding of the dealer service environment and service technician needs Experience in automotive electronic