JOB REQUIREMENTS: Why Work at Rehlko We have met today\'s energy needs while planning for tomorrow\'s for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. Why You Will Love this Job: Under the direction of the Regional Manager, the Sr Service Specialist will assist dealers and OEMs with technical support, technical training, and disposition warranty claims. Specific responsibilities * Process warranty claims, provide online technical support, monitor \"Live Chat\" technician support on Kohler website and field dealer technician calls that come through the Kohler switchboard. * Support the OEM distributors, and dealers in a manner that maintains and grows this as a competitive advantage. Enter the information from these service calls into the caller data system. Share best practices with other Service Specialists. * Execute new technician training as well as annual update school training for assigned dealers. * Travel to dealers to investigate and remedy field problems or disputed warranty claims. * Visit assigned dealers on a regular basis to build a technical relationship and support their business growth. Attend annual dealer open houses to support dealers and their customers. * Identify any potential problem trends based on field reports, arrange for the return of sample parts and submit Field Complaints as needed to drive corrective action. * Conduct internal and external service training programs for dealers, distributors, and OEM accounts. * Analyze warranty claims from dealers, distributors and OEMs. Approve or reject claims from dealers and distributors on basis of information submitted and obtain more data as needed. * Provide consulting service to Technical Publications staff for their preparation of service manuals, bulletins, kit instructions, etc. Review preliminary drafts for technical correctness and understandable language. * Present ideas for product improvement to the Regional Manager or Product Managers. * Reports to the Regional Sales Manager * Frequent contact with Engineering, Production, Inspection, and Marketing Departments for the purpose of maintaining quality and solving of service problems. * Frequent contact with Technical Publications and parts order staff within the Service Department, to assist them when required. * Daily contact with distributors and dealers by phone, in person and email. * Frequent contact with end-users. * Frequent contact with OEM accounts and OEM distributors. * Occasional contact with vendors through Engineering and Purchasing Departments for technical and field service information. Requirements: * 3+ years of experience in troubleshooting and repair of: * Diesel Engines and Common Rail Engines * Gasoline Turf and Utility Engines * Associate degree preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience. * Well-developed customer service skills are required, and group training experience is desired. * Travel 20% within assigned territory for dealer visi To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg1NjY4Ljg3NzBAa29obGVyZW5lcmd5Y29tcC5hcGxpdHJhay5jb 0 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg1NjY4Ljg3NzBAa29obGVyZW5lcmd5Y29tcC5hcGxpdHJhay5jb20