CUSTOMER SERVICE /Order Management/ with German

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Why you should join:

Discover your potential in Order management! We do not offer any boring routine tasks.

Your main tasks:

Be first point of contact for customers regarding order–related queries

Carry out regular meetings with customers and other stakeholders

Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.

Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.

Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.

Collaborate with internal teams (e.g., sales, procurement, warehouse) to align order priorities and address customer needs.

Monitor and manage inventory levels to support order fulfillment while minimizing disruptions.

Maintain and update order documentation in ERP systems and ensure compliance with company policies.

Analyze and report on order metrics and KPIs to identify areas for improvement in the process.

Your ideal background:

Ability to communicate effectively in German and English, both written and verbal.

Excellent organizational and problem-solving skills, with keen attention to detail.

Outstanding communication skills.

Proven experience in order management, logistics, transportation, or distribution roles.

Understanding of customer service principles and supply chain processes.

Proficiency in ERP systems (e.g. SAP) and MS Office applications.

A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

Experience in managing international orders and coordinating with global supply chains.

Knowledge of transportation regulations and customs procedures is a plus.

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Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package

• Performance-Based Bonus Plans

• Health and Wellness Incentives

• Employee Stock Purchase Program

• Community Outreach Programs / Charity Events

• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

KRAKOW, MA, PL, _

City: KRAKOW

State: MA

Country/Region: PL

Travel: None

Requisition ID: 131799

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.