Job Information
The Walt Disney Company Transportation Engineering Services-Service Manager in Lake Buena Vista, Florida
About the Role & Team
Engineering Services Managers supervise mechanical and electrical trades while leading a team of up to 50 craft workers.
As an Engineering Services Manager in Transportation Maintenance of Vehicle Maintenance , no day will be the same – from keeping “Cinderella’s Carriage” looking beautiful to maintaining “the Manatee Transport vehicles” and “Security K9 Transportation” – anything is possible in this role!
You will lead a team of automotive service technicians who perform corrective and preventative maintenance on our fleet of vehicles. You will set clear goals and support the department's vision. You will also perform administrative work which includes scheduling, payroll, and coordinating inspections, with a focus on the professionals you lead and the guests who come to Disney to have a magical experience!
You will report to the Manager of Transportation Engineering Services.
What You Will Do
Manage and supervise a team of service technicians and advisors
Ensure efficient workflow and productivity in the service department
Ensure your team is performing tasks safely and efficiently
Provide exceptional customer service by addressing customer concerns and resolving issues
Help your team get to the root of a problem and find a solution
Maintain accurate records of all service transactions
Collaborate with other departments to ensure smooth operations and customer satisfaction
Stay up-to-date with industry trends and advancements in automotive technology
Work in a collaborative environment
Work in the field across Disney property
Required Qualifications & Skills
5+ years of experience in a maintenance-related field including direct experience in an industrial, plant, manufacturing, theme park, or transportation maintenance environment
3+ years of experience as a Service Manager or similar role within the automotive industry
Valid Florida Driver’s License or the ability to obtain one in 90 days of employment
Strong knowledge of automotive diagnostics, air brake systems, tire services, diesel engine repair, and dealership operations
Remarkable time management skills
Experience with service writing and maintaining accurate records
Outstanding coaching, mentoring, and leadership capabilities
Ability to interact with multiple levels of the organization including executives
Ability to work outdoors in all weather conditions, as well as a willingness to work some evenings, holidays, weekends, and varying shifts including overnight shifts
Preferred Qualifications
Financial management and budgeting experience
Familiarity with SAP and maintenance reporting/scheduling systems such as Maximo
Valid Commercial Driver’s License (CDL) in either A or B with passenger endorsement
Education
- A Bachelor of Science degree or comparable experience
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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Job ID: 10099788
Location: Lake Buena Vista,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.