The Tax Administration Services Bureau within the Michigan Department of Treasury is seeking a dynamic leader to manage the administration of its Individual Income Tax Customer Contact Section.  Primary responsibilities of the Customer Contact Section include providing a consistent high level of customer service to taxpayer calls, providing accurate and efficient resolution of customer inquiries and concerns.   Additionally, this position will provide daily leadership to achieve metrics, staffing patterns, oversight of training of new staff, and will work with the administrator on section strategic goals.     Our culture is driven by excellent customer service, continuous improvement, metrics, and employee growth.  The Tax Administration Services Bureau is looking for an Assistant Administrator who has excellent leadership skills, motivational and strategic planning abilities, high ethical standards, and a positive attitude.  If you possess these characteristics and enjoy working in a fast-paced, team-oriented environment that still offers a great work/life balance, we encourage you to apply!