Job Description

Insight Global is seeking an entry level quality analyst to join one of the Big Five American Technology companies on their operations team. Dedicated to providing top-notch quality assurance services. We are seeking a detail-oriented Entry-Level Quality Analyst to review and analyze customer service calls, ensuring our clients quality standards are met. This role offers the opportunity to work with a leading technology company in a collaborative and supportive team environment, with ample opportunities for professional growth and development.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1-2 years of experience as a call center or contact operations Quality Assurance (QA) professional.

 Previous experience in auditing, preferably using Excel and Microsoft Office.

 Strong attention to detail and analytical skills.

 Excellent communication and interpersonal skills.

 Ability to work independently and as part of a team.

 Experience using third-party verification tools. Experience conducting call center analysis

 Experience using AI tools.

 Previous experience working with tracked KPIs/metrics.

 Previous lead QA experience.

 High school diploma or equivalent; additional education or certifications in quality assurance or related fields is a plus. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.