PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW: https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=184777 About Northern Essex Community College: THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast. The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps. We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England. We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success. * Job Description:* POSITION: Full-Time Student Success Specialist (Senior Staff Assistant): *Student Success Hub Advising and Orientation; This position is based primarily on the Lawrence Campus (45 Franklin St), but may also rotate to the Haverhill campus as necessary; MCCC/MTA Unit Professional Position; 37.5 hours/week, Monday, Wednesday, Thursday & Friday 9:00am - 5:00pm & Tuesday 10:00am - 6:00pm; Pay Grade 3 *SUMMARY: *Reporting to the Dean of Enrollment Services, the Student Success Specialist will be responsible for supporting the enrollment, persistence and retention of NECC students. The Student Success Specialist will work in tandem with the Coordinator of Orientation to provide proactive outreach to students who are progressing through the New Student Roadmap, supporting students through the stages of Orientation, by monitoring student alerts in Navigate and directing alerts to the appropriate area. The individual will maintain a comprehensive knowledge of campus services to provide information, assistance, and guidance to prospective, new and current students regarding the new student roadmap, financial services, Academic Centers, college programs, student support services, and advising processes. The Student Success Specialist will work to provide direct support to the Coordinator of Orientation by assisting with creating, planning and delivering year-round NECC Student Orientations both in person and virtually. The Student Success Specialist will also utilize proactive techniques, sending students intentional information and outreach to keep them on track. Employing a case management approach includes engaging in active and consistent follow up with students to ensure persistence and success. In addition, the Specialist will review and monitor student alerts in the Navigate system and direct alerts to the appropriate individuals. This person will have a key role in the Enrollment Services area and work collaboratively with offices within Academic and Student Affairs. *RESPONSIBILITIES: Specific duties for this position include: * Employ a case management approach in responding to student alerts, referring students to appropriate college resources and services, and documenting communication in Navigate * Assist the Coordinator in the delivery of workshops and programming during Orientations, Weeks of Welcome, and other types of student engagement. * Track and schedule appointments for new students with college advisors. * Provide proactive outreach to students for various enrollment campaigns as students progress through the enrollment pipeline. * Assist students with general enrollment services queries and services by answering phones, emails, and texts. * Collaborate with faculty and staff to facilitate connection with students and support their sense of belonging via class visits, student engagement events, and other student-oriented activities for New Students, English Language Learners, Early College Students, Students who are Undecided, and Students on Academic Probation. * Compile and share resources for students that increase their success in education * Assess students' academic and personal needs and barriers to determine appropriate proactive support services and interventions; refer to areas of campus as needed, such as Counseling, Care and Concern Team, Community Referrals, Tutoring, Learning Accommodations, Academic Advising, Academic Coaching, etc. * Assist with other institutional activities related to student enrollment and retention as needed. * Adhere to all federal, state, local and college regulations, policies, procedures and guidelines. * The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specsmccc/Senior Staff Assistant - HB 1212.doc PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW: https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=184777 Requirements: MINIMUM QUALIFICATIONS: * Bachelor's degree in Psychology, Social Work, Education, Human Services or related field is required. * Needs three (3) years' experience and/or training involving area of assignment, which may include college registration, academic advisement, grant administration, budget development, event planning, administrative work in an academic environment, general office administration, or personal computer operations; or an equivalent combination of education, training, and experience. * Ability to work well with students who are academically, internationally, ethnically, and culturally diverse * Candidate must have strong interpersonal and communication skills; adaptability and flexibility are essential. * Excellent public speaking, written communication, presentation and organizational skills. * Must be comfortable in utilizing technology and college-wide student information systems. * Must possess a solutions-based and result-driven attitude and focus for student success. * Must be positive and team orientated. * Ability and desire to work effectively within a fast-paced, rapidly growing, intense, and multi-functional office environment. PREFERRED QUALIFICATIONS: * Experience in a community college environment * Bilingual (Spanish/English) * Experience working with and supporting a culturally diverse population BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment. * Additional Information:* GRADE AND SALARY: *Anticipated salary is $56,985.00 - $62,162.00 (MCCC Pay Grade 3 with a Bachelor's degree) annually with complete fringe benefit package. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Actual salary calculated in compliance with MCCC/MTA classification system. Official transcripts will be required at the time of hire. *ANTICIPATED START DATE: ASAP * Application Instructions:* TO APPLY: *To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration: * Cover Letter, describing your qualifications and/or how you may be best suited for the role * Resume/CV Review of applications will begin 5 business days from the posting date and will continue until the position is filled. Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors) *DEADLINE: *Open until filled /Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer./ /Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery/ *Job: Education* *Organization: Northern Essex Comm College *Title: *Student Success Specialist Location: Massachusetts-Lawrence-45 Franklin Street Requisition ID: 250000IO