Description

We are offering a contract to permanent employment opportunity for a Customer Service Representative in the hospitality industry, located in Lexington-Fayette, Kentucky. In this role, you will be the primary point of contact for our customers, handling reservation requests and providing support over the phone. The open positions have several seats available with a schedule of 2:30p-11:00pm. There are a couple available days of the week schedule bundles to choose from, but working hours will be the same, 2:30pm-11:00pm, to handle customers in different time zones. Apply today to be considered!

Responsibilities:

• Efficiently manage customer reservation requests, including new requests and modifications to existing ones

• Accurately input reservation details into our system to ensure client needs are met

• Utilize problem-solving skills to troubleshoot and resolve a variety of issues over the phone

• Maintain clear and detail-oriented communication with all clients and internal departments

• Start assigned duties on time and ensure timely delivery

• Handle both inbound and outbound calls within departmental Key Performance Indicator (KPI) goals

• Complete reservations within the expected departmental KPI goals

• Perform other duties as assigned or needed.

Requirements • Proven experience in a customer service role, preferably within the hospitality industry.

• Proficiency in managing inbound and outbound calls in a fast-paced environment.

• Familiarity with call center operations and procedures.

• Demonstrated ability to resolve customer service issues efficiently and effectively.

• Excellent communication and interpersonal skills to interact with a diverse range of customers.

• Ability to handle stressful situations and remain calm under pressure.

• Strong problem-solving skills to provide appropriate solutions for customers.

• Must have a customer-oriented approach and a commitment to providing exceptional service.

• Proficient in using computer systems and software relevant to call center operations.

• Ability to work flexible hours, including evenings, weekends, and holidays as required by the hospitality industry.

• Detail-oriented demeanor and appearance in line with the hospitality industry's high standards.

• Ability to work independently and as part of a team.

• High school diploma or equivalent qualification. Further training or certification in customer service would be an advantage. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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