Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The NBS Compliance & Risk Manager II (C&R Manager II) will work with various departments to ensure:

• The Company takes a proactive, collaborative approach to compliance, regulatory, and legal changes that impact our business; and

• The Company’s current systems, products, and procedures maintain compliance with applicable rules, laws and regulations; and

• Senior Management is kept updated and apprised of existing and potential changes to applicable rules, laws, and regulations that impact our business; and

• New systems, products, and procedures are compliant with applicable rules, laws, and regulations; and

• Compliance, risk, or security inquiries are responded to in a timely manner, documented properly, and reported to Senior Management or Nelnet Corporate Departments as appropriate; and

• Potential risks that could impact our business operations are proactively identified and mitigated.

The C&R Manager II provides leadership and direction to the NBS Compliance & Risk Team focused on the accuracy and integrity of information contained in the Company’s databases as well as controls and compliance around rules, laws, and regulations to which the Company is subject. The C&R Manager II develops effective senior line management relationships, collaborative internal and external relationships, and has a strong understanding of the business. This position is also responsible for representing the Company’s interests at conferences and other association functions for which the Company maintains membership.

The C&R Manager II also provides support with Internal and external audit and reviews performed. Using a combination of skills and experience including but not limited to leadership, communication, research, and problem solving, this position helps provide assurances that the Company maintains compliance with industry rules, laws, and regulations, as well as stringent internal requirements.

JOB RESPONSIBILITIES:

• Assess, review, and continuously monitor the team’s organization and processes to maximize value provided to the organization while maintaining efficiency. Assess new business risks and compliance concerns as the Company grows via acquisitions.

• Supervise and provide leadership and guidance to compliance staff, fostering professional development and ensuring the team's effectiveness.

• Manage all compliance and risk responsibilities performed for the Company, including compliance reviews, special projects, and policy reviews.

• Conduct regular checks of identified processes, procedures, and/or system data to provide reasonable assurances that compliance requirements are maintained.

• Completes risk assessments to ensure the Company’s Compliance programs are complete and controls adequately mitigate risks.

• Oversee the planning, implementation and conducting of Compliance Department reviews to ensure controls, policies, and applicable regulations are followed.

• Provide regular compliance reports, presentations, and updates to Senior Management.

• Acts as the go-to person in the Company for Senior Management questions and consultation concerning compliance topics.

• Acts as the go-to person to the Company for payments industry compliance expertise.

• Development and oversight of programs to help promote awareness and training related to compliance issues.

• Coordinate and manage internal and external audits and Compliance Reviews. Communicate to Senior Management any findings and offer suggestions for improvements of control processes and procedures.

• Review audit reports and provide management responses on behalf of Company (internal and external audits).

• Ensure responses to compliance inquiries are timely and accurate.

• Coordinate regular review of Company policies as related to compliance.

• Lead or assist in special projects or other duties as assigned by Senior Management.

• Provide consultative assistance with Company stakeholders and Senior Management on new products, projects, and initiatives.

*Pay Range for this position - $140,000 - $150,000 depending on experience

EDUCATION:

A four-year college degree in a business-related field or equivalent experience.

EXPERIENCE:

• A minimum of five years management experience in a customer service, banking, and/or compliance and auditing roles.

• Payments industry (including card brand) experience and expertise strongly preferred.

• Experience in interpreting rules and regulations preferred.

• Professional certifications (such as CPA, CMA, CIA, AAP-Accredited ACH Professional) or advance degree preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Leadership, motivational and organizational skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Proven experience in contract negotiation and management.

• Ability to build and maintain strong interdepartmental relationships that promote collaboration and cooperation.

• Results driven self-starter.

• Strong verbal and written communication skills.

• Ability to maintain confidentiality and privacy of information.

• Ability to prioritize and manage multiple concurrent projects.

• Ability to manage stressful situations and meet deadlines.

• Understanding of the Company systems, products, and operational procedures and ability to seek out efficiencies in processes and related effects on controls and compliance.

• Excellent attention to detail.

• Understand rules, regulations, applicable laws, and controls, as well as business needs, to be able to provide recommendations that maintain compliance.

• Knowledge of and expertise in electronic payment systems, including ACH and card brand payments. Willingness to obtain and maintain professional certification(s), such as Accredited ACH Professional.

• Ability to learn quickly and adapt to varying situations.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)