Description

• Provide technical support and assistance to end-users via phone, email, and in-person

• Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other peripheral devices

• Install, configure, and upgrade software applications and operating systems

• Set up and configure new desktops and laptops for end-users

• Perform hardware and software maintenance, including regular updates and patches

• Manage user accounts, permissions, and access rights in accordance with company policies

• Collaborate with other IT team members to resolve complex technical problems

• Maintain accurate records of technical issues and their resolutions in the help desk ticketing system

• Assist in the planning, implementation, and maintenance of IT projects

• Provide basic training to end-users on the use of software applications and IT systems

  Requirements

• Bachelor's degree in Information Technology or a related field (or equivalent work experience)

• Proven experience in desktop support or a similar technical role

• Strong knowledge of Windows and macOS operating systems

• Familiarity with hardware components, peripheral devices, and network technologies

• Proficiency in troubleshooting software applications and configuring user settings

• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical end-users

• Strong problem-solving and analytical abilities

• Ability to work independently and prioritize tasks in a fast-paced environment

• Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .