Helpdesk Manager - CEHS Dean's Office

Requisition ID: 2025-8712

of Openings: 1

Location: US-UT-Logan Category: Information Technology Position Type: Benefited Full-Time Job Classification: Non-Exempt College: E Eccles Jones Coll of Ed and Hum Svs Department: Dean-EEJ Coll of Educ and Human Svs Advertised Salary: Commensurate with education and experience, plus excellent benefits.

Overview The Helpdesk Manager (Computer Technician Lead) is responsible for the purchasing, maintenance, and roll-out of college-wide computer systems. The individual will oversee, coordinate, and lead the day-to-day activities of the CEHS IT helpdesk. Among the duties will be to assign priority, staffing, and management of service tickets within the college to ensure a high service level and customer service.

This position is eligible for excellent benefits including: 13 paid holidays, 12 days of paid leave and 12 days of sick leave per year, 50% tuition reduction for employee and spouse, competitive health benefits packages and a generous contribution into your retirement. View more information here: Summary of Benefits 2024-2025

Responsibilities

• Manages the assignment of staff and priority levels to the computer/network trouble-ticket system. Will oversee the escalation of incidents to the appropriate level of support
• Develops, implements, and maintains the roll-out of standard operating system images across college computers.
• Devises and develops security templates that will be applied to computers in the college's domain using Active Directory
• Hires, trains, plans, schedules, assigns, monitors, and evaluates the work of assigned staff.
• Oversees the day-to-day operations of CEHS IT Helpdesk.
• Communicates with clients via email, telephone, or ticketing platform.
• Manages the procurement of computer hardware, software, and peripherals for the college (Purchasing, EZ-Buy).
• Maintains and performs simple repairs on computers, printers, and peripherals.
• Ensures proper care in the use and maintenance of equipment and supplies.
• Ensures adherence to quality standards and deadlines.
• Ensures that employees follow documented policies and procedures.
• Creates and maintains a positive teamwork environment.
• Performs miscellaneous job-related duties as assigned.

Qualifications Minimum Qualifications:

• Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or closely related field OR four (4) years of experience in the Information Technology sector in roles as a systems manager, accompanied by relevant technical certifications (ex. CompTIA A+, Network+ Certification, Microsoft Certified Systems Administrator or closely related certification) OR an equivalent combination of education and experience
• Excellent interpersonal and communication skills

• Excellent problem solving and analysis skills Preferred Qualifications:

• Progressive experience in manager or administrator roles within the IT Field

• One year of experience supervising others Knowledge, Skills, and Abilities

• Skilled in the use, maintenance, and repair of computers.

• Knowledge of computer network layers.
• Skilled in organizing resources and... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status pr otected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).