Description

Responsibilities:

• Oversee the detail oriented and timely handling of incoming calls, ensuring excellent grammar and diction.

• Carry out thorough research to resolve customer inquiries related to our services.

• Keep our system updated with detailed and accurate call comments on a daily basis.

• Promptly escalate any significant issues to the relevant department.

• Regularly check work emails and stay updated with company communication channels.

• Support customers in completing credit card transactions for payments.

• Aid in the training, monitoring, and development of Call Center Representatives, ensuring quality in their phone calls and reports.

• Take part in the recruitment process of Call Center Representatives, including their onboarding and training.

• Contribute to the annual performance appraisals of employees and issue necessary disciplinary warnings.

Requirements • Proven experience in a manufacturing environment

• Proficiency in using ADP - Financial Services

• Knowledge of Avaya CMS

• Strong skills in CRM and ERP - Enterprise Resource Planning

• Familiarity with ERP Solutions

• Experience with About Time software

• Ability to handle Answering Inbound Calls effectively

• Auditing skills to ensure quality control

• Knowledge of Billing Functions in a manufacturing environment

• Experience in managing Cash Activity.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .