Ready to chart a course for a long-term career with a global logistics leader? Join our Air Logistics team in London and become part of our ongoing success story!

Your Role

The Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.

Your Responsibilities

• Pro-actively advise and consult Customers to ensure satisfaction

• Monitoring Customer Shipments in order to provide proactive updates to customers and to problemsolve (by collaborating with other stake-holders) in anticipation of a customer complaint.

• Inclusion and transfer of customer requirements into the Kuehne-Nagel systems (including sold rates and agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables

• Field Complaint Calls, and provide problem resolution in alignment with stakeholder

• Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing up-selling, and requisite follow up and closure.

• Ability to work in shifts 4 days on 4 days off covering the morning 6 am until 12 pm or the night 6 pm until 12 am

Your Skills and Experiences

• Extensive experience within the Air Logistics industry

• Outstanding customer service, influencing and consultative skills

• Excellent written and verbal communication and negotiation skills in English level C1

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.