Job Information
WTW Flexible Benefits Project Manager in London, United Kingdom
This is an exciting opportunity to work within a growing Flexible Benefits Team. The role of Flexible Benefits Project Manager is to project manage, support and ensure successful delivery of client installations and renewals on our proprietary online benefits technology. Project Managers support UK flexible benefits technology implementations and renewals whilst contributing to the development and maintenance of our implementation processes and standards.
The Role:
Ensure an efficient, professional service delivery is provided to meet all client/employees' needs and to promote the WTW brand.
Support an agreed set of client implementation/renewal projects.
Co-ordinate multi-disciplinary teams to ensure successful, timely implementation project delivery
Project initiation and scope management:
Prepare materials to support the project kick-off and planning meetings
Review client contracts to understand the scope of work agreed
Ensure that project scope is controlled and managed, identifying out of scope items and raising these to the Client Manager.
Prepare Project Initiation Documents to confirm the scope of the project
Ongoing project management:
Run regular internal and client project meetings/calls
Manage a RAID log to capture risk, actions, issues and decisions
Prepare and maintaining project plans in MS Project on a weekly basis
Prepare project status reports and executive summaries to inform all stakeholders of high-level project progress
Manage change control and identify risks and formulate mitigating actions
Project close and debrief management:
Ensure lessons learnt and recommendations are captured and acted upon to improve future service delivery
Create post project review materials to capture the project performance
Update Line Manager on a regular basis (or as necessary) of current client issues, threats and opportunities
Identify and implement areas for improvement in project management practices
Prepare test strategies to ensure internal teams and clients know what is expected within the testing phase
The successful candidate will:
Provide an excellent project management service to all client projects
Foster a collaborative working environment across the project teams. Encourage teamwork by sharing knowledge, ideas and solutions
Identify areas where the service to clients and their employees can be improved
Ensure deadlines, set targets (KPIs) are met through effective planning and execution
Assist in more complex / project deliverables when required
Provide an efficient, professional service delivery to meet all clients’ / employees' needs
Develop a strong knowledge of clients’ flexible benefits technology delivery
Communicate effectively with clients via email and calls
The Requirement
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint and Project)
Strong project management background and experience
Experience in flexible benefits and/or employee benefits is a must
Good analytical and numerical reasoning skills
Able to chair and coordinate internal and client calls
Strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences
Good planning, time management and organisation skills with the ability to work to deadlines
Efficient in MS projects and managing project management program
Prince2 Certification or any project manager course will be an added advantage
Able to learn quickly, use own initiative and organise own workload effectively
Prepared to put in the extra effort when needed to meet challenging deadlines
Demonstrate a ‘can do’ attitude, overcoming any problems as they arise
Prepared to show initiative where appropriate, but equally prepared to take instructions from others to contribute to projects across the whole department
WTW is an Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.