Job Information
Meta Wellness Response Partner in London, United Kingdom
Summary:
Meta is seeking a Wellness Response Partner to join our Wellness Response Team, under the Psychological Health and Safety function. This role offers a unique opportunity to work with and support a wide variety of teams around the world to triage and provide hands-on support for any employee experiencing thoughts of potential harm to self, harm to others, and other escalated mental health matters. The individual hired will have a strong impact not only on the person(s) at risk, but on the company's growth and the psychological health of its people. Candidates should have a psychology, counseling, or crisis response background with proven experience assessing different types of risk, and bringing creative and effective ideas and solutions to a growing organization. Large-scale operation program management skills are highly desirable.
Required Skills:
Wellness Response Partner Responsibilities:
Respond to and lead in the resolution of reported wellness response incidents quickly, and with empathy, connecting individuals impacted to the right resources
Intakes, triages, manages, and aligns cross-functional resources to address all Wellness Response cases appropriately
Provide rotational on-call coverage, covering weekends and holidays, ensuring 24/7/365 wellness response support
Help design and deliver targeted solutions with a high degree of focus on scale and growth, including strategic planning on people processes and change management
Provides direction, guidance, and thought partnership to all levels of the organization, by proactively assessing root cause trends, making recommendations, and partnering with cross-functional partners to implement appropriate solutions
Helps balance wellbeing and risk, taking into account employee, business and company perspectives
Help design and facilitate Manager/Partner Training based on data analysis and business need
Integrate and partner with HR, Legal, Investigations, Learning & Development, and Security, and other key partners to implement solutions and help scale the business
Partner closely with regional cross-functional partners to triage and execute solutions
Be prepared to influence large strategic priorities and coordinate across all stakeholders (internal and external) as needed to ensure the right design, execution, communication and resources are in place to deliver the key milestones
Participate and lead projects as an integral member of the extended HR community and influence others within the organization
Build collaborative and productive working relationships
Lead with integrity, respect, high personal standards and builds personal credibility
Build internal community (e.g. support others, show respect, act as an ally, onboard new hires, connect people, collaborate well, drive inclusion)
Actively involved in interviewing and on-boarding new employees
Minimum Qualifications:
Minimum Qualifications:
12+ years of clinical experience/direct care in Psychology, Counseling, and/or Crisis Response
Masters degree in psychology, behavioral health, mental health and/or equivalent
Hold accreditation/registration/practitioner status with the State or Governmental agency with responsibility for regulating the practice in their field. For US: Licensed as Psychologist, LCSW, LPC or equivalent International: equivalent to US
Demonstrates astute clinical skill and knowledge in crisis management, risk assessment, psychopathology, and occupational health matters
Demonstrates cultural humility and experience working with diverse groups of people
Demonstrates judgment and proven experience assessing risk relative to individual health and the business
Demonstrates effective communication and critical thinking skills
Demonstrates empathy and has experience driving inclusion work
Demonstrates project management and change management experience
Experience working independently with minimum supervision and make decisions involving various groups, locations, and partners
Demonstrated experience learning and thriving in a constantly changing environment to cultivate relationships across teams
Experience helping global and/or matrix organizations scale
Demonstrated experience in influencing and strategically solving problems
Consulting, coaching and facilitation skills
Preferred Qualifications:
Preferred Qualifications:
- Doctoral degree in psychology, counseling, social work, or related-behavioral sciences field
Industry: Internet