If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Toptech Systems is a global industry leader in automation and data management services. All of our hardware and software products are designed in-house, allowing us to provide excellent customer service to our clients at all levels of the supply chain.

Summary

Support Order Management activities to assure customer satisfaction is met. Act as an interface between customer representatives and Toptech personnel. Responsible for supporting the customers, members of the sales department, and other departments as referenced below.

Essential Duties and Responsibilities include the following (in no specific order)

• Receive and process orders online, or via phone and email

• Assist sales personnel with LATAM-based business activities, including assist with written and verbal tasks as needed

• Perform typical Order Management functions (maintain records associated with Quotes, Sales Orders and Purchase Orders).

• Responsible for supporting the spare parts sales with existing customers

• Participates monthly account reviews for management to ensure short- and long-term objectives for assigned customers

• Coordinates with other departments, including Project Management, Production, Shipping, and others, to assure appropriate communication between Toptech and customers

• Assists Finance as required in the collection of receivables through coordination between the customer and Toptech

• Support other duties as deemed necessary by management.

Measurement/Criteria for Success

• Accurate Order Entry

• Customer Satisfaction

• Feedback from other departments

• Ability to follow company-specific and corporate rules and guidelines

Competencies

• Excellent oral and written communication

• Demonstrates attention to detail

• Responds promptly to customer needs (internal and external)

• Solicits customer feedback to improve service

• Writes clearly and informatively

• Completes administrative tasks accurately and on time

• Multilingual capable (English / Spanish preferred)

Qualifications, Education and/or Experience

• Associate degree (A.A.) from two-year college; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

• Experience with MS Office and ERP systems preferred.

Physical Demands

The employee is required to sit while performing the duties of this job. The employee is frequently required to manually manipulate a keyboard, mouse, laptop, phone set and other standard office type equipment.

Applicants must be authorized to work for any employer in the U.S. Toptech Systems will not sponsor an employment visa for this role.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Operations

Business Unit: Toptech