PROCESS WRITER

WHAT IS THE OPPORTUNITY?

The Policy and Procedure Writer will be responsible to develop, update, and maintain policies, procedures, and training materials. This role requires strong technical writing skills, the ability to assess regulatory and operational changes, and the capability to translate complex processes into clear, user-friendly documentation. The Policy and Procedure Writer will collaborate with stakeholders across the organization to ensure compliance, efficiency, and alignment with industry best practices.

What you will do

• Create, update, and refine mortgage-related policies and procedures to ensure clarity, compliance, and efficiency.

• Partner with Department managers and subject Matter experts to ensure that policies, procedures, user guides, and process flows accurately reflect the requirements and all documentation is aligned

• Maintain an annual review of all mortgage policies and procedures.

• Ensure all documentation aligns with company standards and regulatory requirements.

• Work with business leaders, compliance, and risk management teams to ensure accurate and timely updates.

• Training Material Development:

• Develop training guides, job aids, and reference materials to support process implementation.

• Collaborate with training teams to ensure consistent and effective knowledge transfer across the organization.

• Stakeholder Collaboration & Compliance Support:

• Partner with operations, compliance, risk, IT, and training teams to ensure documentation reflects current business practices.

• Provide subject matter expertise to support audits, regulatory reviews, and internal quality assurance efforts.

Must-Have*

• H.S. Diploma

• 2+ years of experience in technical writing, policy writing, or procedure development within the mortgage industry.

Skills and Knowledge

• Strong knowledge of mortgage loan origination, servicing, compliance, and regulatory requirements.

• Experience creating training materials and supporting process change initiatives.

• Ability to analyze complex information and translate it into clear, structured documentation.

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Visio) and document management systems.

• Strong communication skills and the ability to work across departments

• Experience working in compliance, risk, or operational process improvement roles within a mortgage or financial services company.

• Familiarity with learning management systems (LMS) or other training development tools.

• Experience with policy and procedure management systems, such as Policy Tech

Compensation

Starting base salary: $37.97 -$60.64 per hour. Exact compensation may vary based on skills, experience, and location.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com.

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION

City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.