Think the best job opportunities are far away? Think again!

KellyConnect® needs you! We’re seeking customer service representatives to work at a premier employer centrally located in Louisville, KY.

The Customer Service Representative position functions to deliver excellent customer care and create sustainable value for customers via phone, web correspondence and e-mail, handle service inquiries, payments, account updates, and customer issues. Under the direction of the Operations Supervisor, employees will follow established company guidelines on servicing customers with account setup and maintenance, and will provide customer service for individuals who have received invoices, bills, and violation notices. In this role you will maintain pertinent logs, records, and files and will have a working knowledge of the company's services, business rules, and procedures. The Customer Service Representative is responsible for the accuracy of information entered into the Back Office System (BOS) and provided to the customers.

Schedule/Compensation Details:

• This position is temporary and expected to last 4-5 months

• Schedule falling between 10 – 7PM ET (Monday-Friday) and 9 – 5PM (Saturday)

• Pay rate - $18

Responsibilities

What’s a typical day as a Customer Service Representative? You’ll be:

• Serving as the first point of public contact for all customer service issues.

• Responding to calls from the public and provide general information and service

• Maintaining thorough knowledge and understanding of the customer service center and company operations to assist customers and resolve problems.

• Processing credit card and e-check payments for replenishment or violation payments

• Opening cases for unsolved customer inquiries.

• Handling customer complaints, researches and adjusts account discrepancies as requested by leadership team.

• Processing and replying to e-mails/cases from customers.

• Processing customer disputes.

• Processing Web correspondence to answer questions and provide assistance to customers.

• Processing the closing of customer accounts and submitting request for refunds when necessary.

• Performing updates to invoices, violation payments, customer payments or accounts to keep demographic, vehicle and credit card information current.

• Accurately documenting all updates on BOS.

• Maintaining a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other external customers.

• Demonstrating the ability to create positive customer relationships by defusing angry and upset customers.

• Demonstrating the ability to understand the customer needs, determining the appropriate course of action to meet those needs and completing/initiating the transaction.

• Exhibiting professional image in a teamwork environment with the ability to interact well and in a positive manner, with customers, co-workers and management.

• Performing adhoc duties as assigned.

Qualifications

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent.

• Have excellent communication skills.

• Have excellent attendance history.

• Have 1-3 years previous experience in a customer service call center or retail customer service environment.

• Have above average verbal & written communication skills and above average interpersonal skills.

• Have working knowledge of MS Outlook.

• Have a positive attitude.

• Are organized, self-motivated, & detail oriented

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect ® —and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.